VetBillingReviews of vetbilling.com

Response from VetBillingSep 21, 2026

We appreciate you sharing that VetBilling was easy for you to use! Thank you for taking the time to leave a review.

Response from VetBillingSep 21, 2026

We are glad to hear that working with VetBilling was helpful. Thank you for taking the time to leave us a review.

Response from VetBillingJul 21, 2026

We understand how frustrating and inconvenient it would be to make a payment online and then have your regularly scheduled payment withdrawn as well. Payments made through our Quick Pay portal are applied as additional payments and do not automatically cancel or replace the next scheduled draft. While this information is included on the payment screen, your feedback makes it clear that the notice may need to be more prominent. We are reviewing how and where it appears so customers can see it before submitting an additional payment. We appreciate your kind words about the payment plan itself, and we are sorry this part of the experience was disappointing. Please contact our Customer Support team at 888-423-6906 so we can review the payments on your account with you.

Response from VetBillingJul 21, 2026

Thank you so much for the kind review. We appreciate it.

Response from VetBillingJul 9, 2026

Thank you for sharing your feedback. We understand why being asked to allow camera access can feel concerning, especially when people are understandably cautious about privacy and online security. For clarification, VetBilling uses the photo step as part of the payment plan signature process. The pet owner completes their own enrollment information through a secure link, and the photo with a unique identifier code helps confirm that the person agreeing to the payment plan is the person completing and signing it. This helps protect both the pet owner and the veterinary practice by reducing the risk of errors, unauthorized enrollment, or later disputes. Regarding the $3 transaction fee, VetBilling payment plans do not charge interest, and there is no retroactive interest. The transaction fee helps support secure payment processing, account management, and access to our customer support team throughout the life of the payment plan. For many pet owners, that small per-payment fee is the only added cost for being able to pay the veterinary bill over time. We appreciate you taking the time to share your experience, and we’re glad to hear the setup process was relatively uncomplicated.

Response from VetBillingJul 21, 2026

Thank you so much for taking a moment to let us know that you were pleased with the support we offered. We truly appreciate your review.

Response from VetBillingJul 21, 2026

Thank you so much for letting us know! We will definitely share your comments with Isabella. We think she is pretty awesome too!

Response from VetBillingJul 2, 2026

We appreciate the kind words! Thank you for taking the time to leave us a review.