customer
Sketchy that you have to give permission to access your camera
The process to set up was relatively uncomplicated but the fact that you have to send a picture of yourself by granting access to your camera paired with the fact that they take a service fee of $3/transaction is the reason for 2 stars.
Response from VetBillingJul 9, 2026
Thank you for sharing your feedback. We understand why being asked to allow camera access can feel concerning, especially when people are understandably cautious about privacy and online security. For clarification, VetBilling uses the photo step as part of the payment plan signature process. The pet owner completes their own enrollment information through a secure link, and the photo with a unique identifier code helps confirm that the person agreeing to the payment plan is the person completing and signing it. This helps protect both the pet owner and the veterinary practice by reducing the risk of errors, unauthorized enrollment, or later disputes. Regarding the $3 transaction fee, VetBilling payment plans do not charge interest, and there is no retroactive interest. The transaction fee helps support secure payment processing, account management, and access to our customer support team throughout the life of the payment plan. For many pet owners, that small per-payment fee is the only added cost for being able to pay the veterinary bill over time. We appreciate you taking the time to share your experience, and we’re glad to hear the setup process was relatively uncomplicated.