VetBilling Reviews | Read Customer Reviews of vetbilling.com

VetBillingReviews of vetbilling.com

4.7225 reviews
Administration & Services
PO Box 245, Timonium, Maryland

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VetBilling

About VetBilling

Every day in veterinary clinics across the country, a familiar moment unfolds: a pet needs care that the family can’t immediately afford. Veterinarians want to help, but when credit-based financing isn't an option, moving forward with treatment feels too risky for the clinic.Our MissionAt VetBilling, our mission is to make sure that moment ends differently—with a "yes, we have a solution!"We help veterinarians and pet parents move forward with treatment by turning financial obstacles into manageable payment plans.What We OfferVetBilling is more than a payment platform—it’s a Financial Care Hub that equips clinics with practical, compassionate tools to make care accessible and sustainable.From managed payment plans to Pet Savings Accounts, “Pay Ahead” programs, and employee payment options, we provide practices with a flexible financial ecosystem that meets their clients' needs and supports the clinic's bottom line.For ClinicsVetBilling is a reliable alternative to traditional credit-based financing. Clinics maintain complete control over client approvals, while we handle automation, payment management, customer service, and payment recovery—reducing financial exposure and administrative stress.For Pet ParentsVetBilling offers a transparent, interest-free way to spread out the cost of care. No hard credit checks. No surprise fees. Just simple, straightforward payment options created in partnership with your trusted veterinarian.Why It MattersWe believe in protecting the human-animal bond and reducing moral distress for veterinary teams. Every “yes” to care is a story that continues.VetBilling — It’s about time.More time to pay, more time to love, more time together.

VetBilling (vetbilling.com) has 225 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: vetbilling.com
Website: vetbilling.com
Category: Administration & Services
Location: Timonium, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VetBilling reviews

225 approved reviews, newest moderated first

Jen C.
Nov 9, 2025
Great payment plan
Great payment plan
Response from VetBillingNov 9, 2025
We’re glad you found it helpful. Thanks for taking the time to leave us a review!
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customer
Nov 9, 2025
Payments sucked
Payments sucked. Took more money than I had to pay
Response from VetBillingNov 9, 2025
Hello - we’re sorry to about your experience. Please reach out to our customer support team by calling 800-766-1918 or emailing [email protected] during our regular business hours, Monday-Friday, 9:00 am - 6:00 pm Eastern. I will also refer this to our team on Monday morning, so they may reach out to you first. From your statement it’s not exactly clear what happened. There is a $3.00 service fee added to each recurring payment; this should have been clearly explained to you by your vet clinic when you set up your plan, and it is included in the contract you signed as well. We apologize for any misunderstanding about how the process works and we’ll be in touch. Thanks for the feedback.
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Happy Pet M.
Nov 6, 2025
I appreciate Vet Billing
I appreciate Vet Billing. Having the option to make payments on expensive procedures for my fur babies is a wonderful thing, because most of the time, it is an unexpected vet visit and I do not want them going without care. I have used vet billing 2 different times now - once for my Cane Corso pup and the other for my kitten.
Response from VetBillingNov 6, 2025
Thank you! Reviews like yours remind us of our “why” - the mission and purpose for which we started VetBilling over a decade ago. We are so happy that we could help make the cost of unexpected vet care less stressful and more affordable! We truly know what that’s like. We deeply appreciate your taking time from your busy day to share your experience. Hugs to your Cane Corso pup and your kitten! (We are “big dog” lovers here at VetBilling too: Collectively our team members have a Bloodhound, Great Dane, and an Otterhound. Plus we have a wide variety of wonderful, goofy kitties!) 🩷🐾
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customer
Nov 5, 2025
Easy financing
The ease with getting finanaced.
Response from VetBillingNov 5, 2025
Thank you for letting us know it was easy for you!
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customer Jim S.
Nov 5, 2025
Your company has helped me out so much…
Your company has helped me out so much and I would recommend you to all my friends and family great service and friendly people
Response from VetBillingNov 5, 2025
We are so happy to hear that you've been helped by VetBilling, Jim! Thank you so much for taking the time to let us know. We really appreciate it.
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Lissa
Nov 5, 2025
The price for putting a puppy down
The price for putting a puppy down. Is outrageous...does no one have care and compassion left in this world.i understand that people need paychecks. , but sometimes doing the right thing is just better
Response from VetBillingNov 5, 2025
We are so sorry to hear about your loss.
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customer
Nov 3, 2025
The woman that I spoke with was very…
The woman that I spoke with was very rude.
Response from VetBillingNov 3, 2025
We're sorry to hear you had an unpleasant experience. We checked our records at VetBilling, and it doesn't appear that we have had any contact with you in person or over the phone. Are you maybe referring to someone at the clinic who treated your pet?
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Paula M.
Nov 2, 2025
Once the initial confusion got worked…
Once the initial confusion got worked out after a few months…. Then the service worked well and was consistent.
Response from VetBillingNov 2, 2025
Hi Paula, we’re sorry to hear you had a bumpy start! Would you be willing to get in touch to let us know specifically what went wrong and how we could have done better? We’re happy that things worked themselves out eventually, but we’d prefer they worked easily for you from the beginning! Email [email protected] or give us a call at 800-766-1918 and ask for customer support! Thanks for the feedback.
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