Vet Approved RXReviews of vetapprovedrx.com

After a year of being a customer, very disappointed in last contact. It was time to refill my prescription for Apoquel, and I saw that their price had risen substantially. I looked around, and found other companies had not raised their price. So I called them, hoping they would at least match their previous prices (I wasn't even asking for them to match the other companies, whose price was lower than their previous price; I wanted to try to stay loyal to them). I received a reply letting me know that they could not lower their price, it was out of their hands due to the company that made the drug. I wrote again, hoping they would make an adjustment since I had been a loyal customer. They told me they could give me a "one-time" code to lower the price to their previous price. They were less than friendly. That meant I would be paying the higher price in the future. And the code they gave me didn't even work. That's when I told them I would be writing online reviews about my disappointment with them. Only THEN did they change their tune, and a representative called me to see if they could make things right. Too late. I contacted Allivet. They guarantee lowest prices. Not only was their price substantially lower than Vet Approved RX, their service was exceptional - I received my purchase very quickly. I recommend Allivet.

It seems to take too long to get orders. I ordered after receiving a 2 week supply from my vet and mailed in the script the next morning. It was not filled and sent for 2 weeks and then the hurricane stopped mail. Now it is the 15th and I think it was delivered yesterday but I am with my daughter and my dog is without medication. Don't know if I will continue with a refill later. Not even sure yet if it is the exact same medication.

Shipping of prescriptions takes unreasonably long, even when just a refill and no vet approval is required. Customer service does not keep customers updated on delays in filing orders or in shipping time. Emails sent are not always responded to.

Shipping took waaaaaaaaaaaaaay to long. Two weeks. Payment was immediately taken out of my account though. Should probably fix that.

Tried to phone ( no answer) and sent emails requesting eta of meds that were needed, no response. Very expensive meds at almost 11 dollars each pill! Meds finally arrived 3 days later than expected.

Took to long to fill and ship my order. Did not follow up on contacting Vet. in a timely manner. I had to e-mail company to find out what was going on before action was taken.

Sprayed it on my couch where my dog was chewing.(arm rest). He's still chewing. It doesn't work.

I ordered medicine that is the type that needs to be continued non-stop. No skipping a dosage. I ordered on a Tuesday a week before I needed it and chose 2 day expedited mail. I called VetApproved on Thursday to check that my vet had faxed the prescription which they did. Then I called VetApproved to check on it. They said that they had the faxes. However, it did not come by Monday. I called and complained to Sandy who was excellent at trying to help. She told me that the shampoo that was included in my order had held up the shipping. Really? Shampoo vs. necessary meds? And why did not someone contact me to tell me? We expedited the medicine and Sandy told me that the shipping amount would be credited to my account. It has not been and it's been a week. I finally received the meds, but still have not seen the shampoo. I would not order again from VetApproved if I could find another place for my pets' meds since this is the second time they have done this. I thought by calling and checking I would avoid this type of problem. Next time I will order several weeks in advance to guarantee I receive it in time. I would give only one star except for the customer service rep, Sandy did her best to help.