Angelo C.
Pricing, shipping good but average customer support
Requested rebate form for product ordered, but never received rebate form for Novartis product purchased (Sentinel) and no communication on why?
Sharing Our Lives With Our Dogs and Cats is An Amazing Gift. SO IS THE ABILITY TO KEEP THEM HEALTHY...FOR LESS.We know that a cold nose and a warm heart can instantly brighten your day. After all, we're pet-lovers, too...so we take that bond between you and your four-legged friend very seriously.We're veterinarian-owned and we carry only the highest quality U.S. FDA and EPA approved medications- the same brand-name pet medications your veterinarian recommends. The only difference is the savings: huge savings plus free shipping and veterinary consultation on all orders above $49.00.
Vet Approved RX (vetapprovedrx.com) has 2,462 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 70 reviews with 3 stars · Clear filters
Angelo C.
Requested rebate form for product ordered, but never received rebate form for Novartis product purchased (Sentinel) and no communication on why?
Christane F.
My only experience was recently. I received a voicemail and when I returned the call to make payment for the order, they had great difficulty finding the order that the Vet had faxed to them by time I returned their call. The Vet was under the impression that the medication powder would come with a measuring scooper, but it did not. There were no instructions how to measure the prescribed dosage.
Shelley R.
Got a call today from Cheryl and I guess there was a misunderstanding about the insulin syringes I ordered. She was very nice and said they would reimburse me for the shipping. The needles that were sent were the standard veternarian needles not the ones for insulin and she appoliged for that. In the future I would order from them because they really seemed like they wanted to make the mistake right again which I appreciate. The package was delivered quickly and everything was taken care of in a very timely manner. Seems like a good company to do business with & they care about their customers.
Anthony C.
Well with this site I bought the product but the next day I keep getting an email to come back and buy my cart I'll give you a discount! This went on for a few days when I had already bought what I had come to site to buy, When in this time of days I'm tired of all the bull emails I get ... Then I get the product and what a waste of money I get to throw my hard getting money n the trash!!!!!!! This thing has done nothing for my 3 Schnauzers, I would not put this on my web-site.. So u ask me about my opinion on ur site?
James S.
the order process is great but took too long to get order.
Response from Vet Approved RXFeb 3, 2014
We are sorry you have not received your order. Shipments to Canada do take longer and can take 2-3 weeks. We will send you another email with your current tracking information. Your order has cleared customs and should be arriving soon. Some of our Canadian customers are able to receive their orders quickly and some take longer. Usually it is a result of being stopped for inspection in customs. Thank you for your business, we look forward to serving you in the future. VetApprovedRx
Virginia
information regarding contact with the vets office provided to me was incorrect.