Vet Approved RXReviews of vetapprovedrx.com

Overall process easy enough to order heartguard, but took a long time for the entire transaction to be complete..

I ordered a bottle of Mometamax for my girl. I paid for priority mailing because I really needed to get the product as soon as possible. It's a prescription product and I placed my order on a Monday. My Vet turned the approval around within an hour of me placing the order. On Wednesday I had not yet received anything from Vetapprovedrx except the order confirmation so I called to check the status. They were waiting to get the product delivered to them. Here's the thing. Apparently they didn't stock the item and had to order it themselves before they could ship it to me. They got the product on Thursday and shipped it that day. I didn't get it until Saturday. So I placed the order on Monday and it took until Saturday for me to receive the product. It would have been really nice if they said whether they actually have a product in stock. If I had known there was going to be that long a delay, I would have checked for a size that might have been in stock, gone to a different vendor or gotten a smaller bottle locally. Something... I really needed this product for my pooch. I understand if this is just the way it is. These prescriptions have a shelf life and are expensive. But better communication, up front, would have been nice.

An item ordered on June 20 and shipped a few days later has not arrived in Ontario Canada as of this date, July 7. The USPS tracking number indicates that my package is still in Palm Beach!! This long delay would prevent me from ordering again. I order items online from US businesses quite often.

I ordered 2 boxes - 12 months with $4.99 shipping. We have the approval from our vet but they call to say sorry- we can only send one box because of the expiration dates the second box would be expired. I asked for a concession on shipping charges but in the end received only one box and shipping was still $4.99. I will not do business with them again.

PROBLEM 1: 2 of my items needed vet approval but they only faxed 1 request to my vet. I wouldn't have known, but was vigilant and called both vetapproved4less and my vet. The vet's office decided to just call to get things moving as my dog was going to need these refills. PROBLEM 2: The order took another 2 days before it was shipped. I paid for faster shipping but it still didn't arrive until 9 LONG DAYS LATER. The "mishandling" as major downfall not USPS. The products are very good. The prices are fantastic: half the cost of buying at my vet! But if you need meds sooner than a week and a half, don't buy here! Also, call about your order and make sure they do it right!

We were notified that our order would be shipped last Monday... And that it'd be 1-3 days to get here. Here it is one week later and it just arrived today. When you've got a pet who needs pain meds, it just shouldn't take that long... It was two weeks from the time we ordered until it arrived... Because the prescription needed to be verified, etc. Improve your shipping and you'll have long term customers. As it is now, we are looking for our vet to call in to our local Costco next time... A bit higher in price but we can get it right away.

I ordered a 12 month supply of heartworm/flea medicine. It requires you order in 6 months supply, so I received 2/6 packs, both with expiration dates of 12/2015. Not good when the medicine should be used through March 2016. When I called, the customer service rep was very polite, but she let me know that they didn't have anything past that expiration date. Maybe next time you should make a call to the customer. I've always heard complaints about online pharmacies providing out of date medicine, but had never experienced it until now.

You have good products and good prices. I appreciate that. However this time the shipping was very slow. I ordered on 3/16/15. You shipped on 3/18/15. It arrived on 3/26/15. Your estimated delivery as stated on your shipping email was 1-3 days not 1 - 3 weeks! Terrible! I understand that YOU do not do the delivery but you should complain.