Ritsa
I ordered two zymox plus for my dog …
I ordered two zymox plus for my dog they are $22.99 each but they sent me the cheapest brand for $15.99 and the wrong medication. They still charged me $22.99 for them. It's Very inconvenient
Sharing Our Lives With Our Dogs and Cats is An Amazing Gift. SO IS THE ABILITY TO KEEP THEM HEALTHY...FOR LESS.We know that a cold nose and a warm heart can instantly brighten your day. After all, we're pet-lovers, too...so we take that bond between you and your four-legged friend very seriously.We're veterinarian-owned and we carry only the highest quality U.S. FDA and EPA approved medications- the same brand-name pet medications your veterinarian recommends. The only difference is the savings: huge savings plus free shipping and veterinary consultation on all orders above $49.00.
Vet Approved RX (vetapprovedrx.com) has 2,462 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 40 reviews with 1 star · Clear filters
Ritsa
I ordered two zymox plus for my dog they are $22.99 each but they sent me the cheapest brand for $15.99 and the wrong medication. They still charged me $22.99 for them. It's Very inconvenient
Janine
Considering my package was late and when I did receive it the box was EMPTY !! Not a great start !!!
laureen
Their turn around time on an order is unacceptable. 2x I had a problem waiting over 10 days for shipping.
Anonymous
Received the wrong order. A week later, still haven't waiting for my order to be corrected.
Response from Vet Approved RXMay 22, 2017
Please contact us and we will be more than happy to correct any error with your order. Since this review is anonymous we do not know if the problem has already been corrected and the correct products are on their way. If there has been a delay we apologize but would like for you to contact us. Customer Service Vet Approved Rx
John
They "lost" my order for seizure medicine for my dog. I had to go back to my local Vet, have the prescription sent to my local "human" pharmacy and pay an outrageous price. VetApprovedRX credited me the cost of Priority Shipping. What a joke.
David B.
Having gave vet approved RX 3 redeeming chances this is the last time I will order thru them as twice before product was not received as agreed and was told I would be given a refund for added shipping no that did not happen . I have found product available thru Amazon and in fact had to order thru them and got it before the order arrived from vet approved RX . Shoppers beware order well in advance of needing product and save the money for express ship because the way I see it the product only comes express after you call demanding what you have paid for and they finally et around to shipping it out !
Response from Vet Approved RXFeb 18, 2016
I am sorry that your product did not arrive at the time you expected it. You placed your order on Sunday Feb. 7th at 8:44pm and your order was processed and shipped on Monday the 8th. It shipped priority mail as you requested. Priority Mail is normally 2-3 business days. Your order was delivered on Friday the 12th. We have refunded your $3.99 for the Priority Shipping even though we cannot control the time of delivery of the post office. We want all our customers to be happy with our service and strive hard to make it a great experience and be the best in customer service. Thank you for shopping with us.
rhonda P.
I ordered my dogs medication on fifth of the month.The company .said it had gone out.after multiple correspondence ,it now the 18th of the month and poor Isabella is still without her cushings medication.They had made several errors on their end from refills to shipping errors and all they had to say is we'll deduct the shipping cost.Really?? Are you kidding me.Ive watched getting worse all week.Im appalled at the lack of concern for my baby's health.
Response from Vet Approved RXMay 18, 2015
Ms. Perlmutter, We do care about the health of your furry family. You order will be delivered today. We are sorry for any inconvenience that you have experienced. Barry Miller DVM
Howard M.
My pet needs a regular medication, and so I file a regular prescription with vetapprovedrx.com. Unfortunately, their system seems completely incapable of keeping track of when the renewals for prescription have run out: not only are you not told this when you place the order, you receive a confirmation stating (incorrectly) that they have a valid prescription on file. Then, when they do discover the error, they claim to contact you (but they don't) as well as the vet (which they may or may not do). The end result of being the last to know is that you don't receive your shipment, and your pet falls ill. Then when you finally call them because it hasn't arrived, they tell you they can't ship out a refill until the prescription physically arrives there -- they won't accept a fax. This has happened to me twice over the past year, so I know it's not a fluke. Yes, they sent me a ton of emails apologizing profusely but that doesn't help my pet feel any better and did not spare me a 20-mile drive to my vet to get an immediate emergency supply of the medicine she needed. That's why I have taken my business elsewhere, and I think you should too.