Brandi C.
Do not order the supplements
I waited 25 calendar days after ordering the recommended supplements. Noted shipping times on the website and app state 10-14 days. I requested a cancellation of my membership and the order at day 16 as I was unhappy with how many vitamins and minerals were lacking in the test results in the app, and because the supplements did not ship out in the specified SLA which is posted clearly in the app and on the website. Instead, the response I got back was only about my member ship (72 hours later) and not the supplement order. When I kindly (same day) reminded the rep of the supplement order, the order magically (48 hours later) was processed and shipped out although tracking results show it is not with the shipping company yet so now we are at day 26. I want the order cancelled and a return label so that I can return the package unopened. For a new company with a cool yet not ready for GA product, I am very unhappy with how I have been treated and now will not even consider the product when they announce new features for testing more vitamins and minerals. I too do not trust the results as other reviews said because they differed so much between days when literally minor changes were made such as staying more hydrated, yet wellness score went down.
Response from Vessel HealthAug 25, 2021
Hi Brani, we are sorry for any and all frustration. Since these supplements are completely personalized to you, they do take a little bit longer to produce! We value the quality of ingredients, so we work with an external manufacturer that meets our high standards. With that being said, the customization and manufacturing of these supplements can take 10-14 business days before shipping. Orders that are submitted on the weekends may take 1-2 days extra to process. We are happy to process a refund due to your experience to make this right. Thank you so much for your patience.