Vessel HealthReviews of vesselhealth.com

Response from Vessel HealthOct 30, 2023

Greg, I am sorry you have had an unsatisfactory experience. We've reviewed all incoming emails over the past three months and, unfortunately, we do not see any from you requesting cancellation. However, allow me clarify how Vessel's App/website works, so we can address your concerns. If you wish to check your order status or change your credit card you can contact Vessel's Member Experience team at [email protected]. We actively monitor all incoming emails and respond to all of them. If you wish to cancel your membership online, you can do so through our App or website by logging in, going to the "More Tab", and clicking on "Manage Membership". You can also contact our Membership Experience group at the email address above and they will assist. While we are sorry to lose you as a member, please do not hesitate to contact us again if you need further assistance. All the Best! The Vessel Health Team

Response from Vessel HealthOct 30, 2023

Caroline, I am sorry you had wanted to cancel and had an unsatisfactory experience doing so, but we've reviewed our incoming emails over the period you mention and had not seen any of your cancellation requests. In addition, we tried to contact you directly since you posted your review, but did not receive a response. We have confirmed your membership has been cancelled, we cancelled your September order and issued a refund. Feel free to contact us through [email protected] if you have any additional questions or concerns. All the Best, The Vessel Health Team All the Best! The Vessel Health Team

Response from Vessel HealthOct 28, 2023

Monique, I apologize for the delayed response, but I believe you have the wrong company. We are "Vessel Health", an online wellness app that provides Urine Test Cards, nutrition and fitness recommendations, and customized supplement plans. We are not Vessel Health Institute, we do not see patients, and we are not involved with any health insurance plan providers. In fact, our wellness products and services are not covered by health insurance of any kind. If you are interested in looking into our wellness app and products, please go to Vesselhealth.com. All the best! The Vessel Health Team

Response from Vessel HealthFeb 14, 2023

Hi Casey! We absolutely hear your frustration and hope that our support team was able to get things resolved for you. If you are still experiencing any issues here please reach out to [email protected] and we'll make sure to refund you for those orders and get your membership canceled for you!

Response from Vessel HealthNov 30, 2022

Good Morning Matt- Thank you so much for letting us know about this. I would really like to look into this further for us as we would definitely honor a cancelation as promised. I am very sorry to hear about this and would like to make this right with ensuring things are working as they should. If you could please reach out to us at [email protected] I would like to get this escalated and resolved quickly for us. Thank you again and I look forward to hearing from you. Cheers!

Response from Vessel HealthOct 31, 2022

Hi Jessica, We are so sorry to hear that you've experienced such a difficult time with the cancellation of your membership. Our team responded to the emails but we should have cancelled the membership when we did not hear back. We've reached out to process this for you and issue a refund for this last month that processed. We do have the monthly membership available for members who would like the full flexibility to cancel at any time via the app. It does sound like you experience some challenges with the app and we want to better understand that so we can replace any cards that did not work properly. Again, very sorry we fell short here and our team will be working with you to make this right!