Kevin P.
I had the absolute worst experience…
I had the absolute worst experience with this company and their transportation services. From start to finish, everything was a complete disaster. Communication was nonexistent; I had to repeatedly call and email them to get any kind of response, and even then, it was always vague and unhelpful. The driver was hours late with no explanation, and when they finally arrived, they were rude and completely unprofessional. Not only was the vehicle dirty and poorly maintained, but the driver had no idea where they were going and got lost multiple times. It took what should have been a simple trip and turned it into a 4-hour ordeal. The worst part is that customer service refused to take responsibility and offered no solutions or compensation. I will never use their services again, and I strongly advise anyone considering them to look elsewhere. This company is untrustworthy, unreliable, and downright disrespectful. Save yourself the headache and choose a company that actually cares about their customers. Absolutely unacceptable.
Response from Vertex CarshipMay 19, 2025
Dear Kevin Peterson, We are genuinely concerned to read your review. After carefully checking our records, we could not find any order associated with your name. To help us verify and investigate this matter thoroughly, we kindly request that you provide your Order Number, email address, or the phone number you used when placing the order. If you have genuinely booked a shipment with us, we are more than willing to look into your concerns and work toward a resolution. We take all customer feedback seriously and strive to provide a reliable and professional service. That said, the details you’ve mentioned do not align with any orders or incidents in our system, which leads us to believe this could be a false or misleading review. We respectfully request Trustpilot to verify the authenticity of this feedback and confirm whether it came from an actual customer who used or applied for our services. At Vertex Carship Inc., we are proud of the trust our customers place in us. Our commitment to transparency, service quality, and professionalism remains unwavering—unsubstantiated claims will not shake the confidence of our valued clients. Thank you, Vertex Carship Inc. Customer Support Team 📞 (929) 999-7901 📧 [email protected]




