Ree L.
Good, not Great. But Satisfied
Maybe due to being an individual with a very small shipment, unfortunately our experience was not the best. Ordered 3 Hush panels to assist with our home office and dampening sound as husband and I both are now working from home and on conference calls throughout the day. The delivery date was finally scheduled by shipper, and they were a no show. We called and they said it was on the way and scheduled for the following day. The 2nd delivery day was the same - no show. Called them again and they rescheduled for the following day AGAIN. Guess what happened on the 3rd scheduled date? So I called and asked them to schedule for the following week to make sure the "on the way" had time to get to Florida from Atlanta. When the product arrived shrink wrapped on a pallet, it seemed okay. Upon removing the shrink wrap we discovered the pallet and our product packaging was damaged and torn. The main Hush panel was crushed on all four sides, two sides so badly that it is no longer usable. This was a HUGE disappointment. While the situation is not fully resolved yet, Versare Customer Service was wonderful. They heard my case, saw the pictures and will be replacing that one panel eventually. I would still recommend Versare, but I would caution on the logistics carrier.
Response from Versare Solutions, LLC.May 26, 2021
Hi Ree, thank you very much for your honest review; our Customer Service Team takes client satisfaction very seriously and holds it to it's highest regard. We are sorry to hear about the difficulty with the freight company, but very happy to learn that you contacted our office and that we were able to provide a replacement. Please note that our team is always available to assist our clients in any way that we can. Thank you again for choosing Versare!