Versare Solutions, LLC.Reviews of versare.com

Second delivery that has been late with this company. Will likely not order from this site again so that I don't have to deal with the delays again. I also still don't know where they put my package yet even though there is one clearly marked location to put it.

We have now placed 2 orders and have been asked for the info for others to buy. These have a huge hit and very versatile. I have zero negatives.

The partitions were shipped on a timely manner.

-I ordered the wall 1/21/25 and received wall no hardware received -Contacted Ian. He got the hardware ordered and charged me. Had to call Versare and speak to someone else to ask why I was charged for harware. That woman fixed it. -Hardware eventually came, but was missing one of the wall brackets. -I left two voice messages about missing bracket - no response -Sent an email saying missing a bracket, received a message saying my email was received -Didn't hear anything else. - Called Versare again on 2/14/25. Spoke to a nice girl. She said the wall bracket is ready to ship and I would get an email with a tracking # but nothing came. -Today, 2/20/25 I've not received the wall bracket or an email. My Versare wall is still not attached to my clinic wall (nearly a month later.) -I called Versare again 2/20. The person I spoke with "TJ" initially said the bracket was being shipped. But then realized he was talking about the initial hardware order #599236 which I have already received. Then he wanted to send me to Ian, who already had messed up my order. I asked to speak with someone else as I'm losing confidence with customer service. TJ said he'd review and think about who needs to be the one to help me. - That's where I'm at now.

I was amazed by how light weight these panels were, and I love how easy they were to put together. I truly appreciate the modular design that will allow me to reconfigure/add walls in the future as my needs change. I didn't realize it at the time, but I'm happy I ordered the sizes that I ordered: I needed four 6'x8' cubes, and to make up the 8' section, I almost bought a 5' and a 3' panel but then decided to buy two 4' panels. After putting everything together, I soon realized that I could simply add a 2' or 3' panel and turn that one workspace into two 4' wide workspaces.

I love my partitions! I used them in my apartment partially to deaden sounds but mostly for their appearance. I was worried the photos would be depicting them as higher quality than they are, and that I may have a pallet's worth of expensive partitions to either return or feel forced to live with or... but, to my pleasant surprise, the panels and fabric and top/bottom caps are even higher quality than I had hoped. They look and feel absolutely lux.

Sent a defective unit. Took days to get an answer at all about what was wrong with the unit. Initial diagnosis was it was a control module problem - that was incorrect. Then they figured out it was a bad motor. Each interaction on trying to figure this out took days. They eventually sent a leg unit with a working motor - now I'm stuck with the old one - a 40"x12"x6" box that they never sent a return label for. It is electronic so local trash service will not take it. Also, when taking apart to replace noticed that the hardware is so cheap many of the bolts and screws are stripping out already.

They were not honest about the availability of the product. I asked them at the time I ordered the product if the product was in stock & I was told yes. I was told that the product will be shipped within 2 weeks. Four weeks later, I checked on the status of my order & I was told that the product was out of stock. I work at a school and we like to plan because when kids are involved, that's what you do. It was a huge setback for us to have received the product 10 weeks later. They could have been honest & told me that the product was out-of-stock when I asked them so we could have an alternate plan for our students. The local freight forwarder that they used however was very accommodating, there was a huge storm on the scheduled delivery day so I called them to reschedule the delivery for another day and they gladly did even though their driver was on their way.