VersaDeskReviews of versadesk.com

In 28 year of doing business, I have never encountered a more distrustful company as I did with VersaDesk! Rarely do I leave a negative review... until now. I did my research, chose my product, placed the order for the sale via their website, had my sale approved and waited for a tracking number to appear in my inbox. Instead of a confirmation and tracking number I received an email stating the status of my order had been changed to manual verification asking for more information and my signature on a document that would serve as "an extra precautionary measure" and asked that I fill out a sales confirmation document. I called their sales department and asked if this was common practice since my order had already been approved by my bank. They indicated it was. I asked that they cancel my order which they did. I then called their main competitor, VariDesk, and asked if this was their practice as well. They indicated it was not. I placed my order with them and received the product within the week and have not looked back! Caveat emptor....

Ordered the item on May 2nd and as of the 23rd I have not received it. No communication from VersaDesk on the order or any estimate of delivery

Advertised as fully assembled, is not. Arrived broken and 2 left arms to attach, see fully assembled again.

Extremely unhappy with your service. Not happy at all. -First you guys sent me a defective product. Keyboard holder is scratched everywhere and looks to like you put another sticker on top of used product. -Desk does not go all the way down and the motor is defective. -Power button area is chipped. And, I get a email from you guys two days later that the same product I order is now going for $312 instead of $390. Your customer service refuse to do anything to compensate and made it sound I should be just happy that you guys are replacing my item that is defective. Worst customer service ever and will NOT order from you guys ever again. Once I have received my replacement product remove me from all your contact. I should have just ordered from the Veridesk instead. They have way better service then you guys. Will not leave any good review with you guys from this point on.

We have not received our versa desk yet. We ordered the $500 model. However a couple of days after we ordered it we got an email saying it was a 20% discount. We called customer service and they said there was no way to offer us any discount on a previous order the new discount was only for new orders. I think when it’s within a couple of days there should be some consideration.

It took them almost 20 days to get my product shipped and by the time I will receive the product it will be 1 month. There is no customer communication letting us know when to expect it to be shipped, also left several messages but no response at all. It's completely brutal, annoying and frustrating experience.

I received no response to this email on Feb 14 2018 (today is 22 Feb). Full disclosure, I did go back a few days later and order the item, and I received the item a day faster than promised at order time, but the customer service experience was not good at all - and no one ever even acknowledged the email I sent to give them a heads up. A simple "thanks for taking the time to report the problem with our online order process" would have been appreciated...after all, I was actually trying to help. From: (PII REDACTED) Sent: Wednesday, February 14, 2018 12:11 PM To: sales at versadesk dot com, support at versadesk dot com Subject: Pretty bad experience today trying to buy an item using a promo email Importance: High If I were in charge of marketing / sales I would want to know about this. I tried to purchase an item from your store today – direct result of an email promo you ran. I have not yet purchased it and may not at this point given the experience I had. See below, and see the attached chat transcript. I don’t know if you guys are doing detailed conversion analytics, but you may be losing a whole lot of orders as a result of these types of problems. You make an excellent product and it’d be a shame to lose customers and orders over this sort of stuff. -- (PII REDACTED) From: (PII REDACTED) Sent: Wednesday, February 14, 2018 11:39 AM To: 'VersaDesk' info at versadesk dot com> Subject: RE: ***Possible Spam*** Give Your VersaDesk some Love with a New OmniView Monitor Arm! $20 OFF FYI – two things. 1) The “Shop now” buttons in this email don’t have links in them. 2) The discount code “VSDVDAY20” does not work on your site. ============================ Chat transcript: Chat started on 14 Feb 2018, 04:35 PM (GMT+0) (04:35:58) *** Visitor 28715637 joined the chat *** (04:35:58) Visitor 28715637: Hi, the VSDVDAY20 code is not working (04:36:26) *** Nathan joined the chat *** (04:36:46) Nathan: hello give me one moment (04:38:47) *** Nathan left the chat *** (04:56:45) Visitor 28715637: that's a long moment (04:57:00) *** Mitchell joined the chat *** (04:57:03) *** Visitor 28715637 has rated the chat Bad *** (04:57:03) *** Visitor 28715637 has commented: rep never returned *** (04:57:23) Visitor 28715637: hello (04:57:25) Mitchell: Hi, I can help you out (04:57:28) Visitor 28715637: thank you (04:57:31) Mitchell: Sorry the rep didn't arrive back (04:57:35) Visitor 28715637: just trying to purchase something from the store. (04:57:43) Mitchell: It has been very busy here, not saying that is an excuse (04:57:56) Mitchell: What were you insterested in purchasing? (04:58:00) Visitor 28715637: it's ok just want to finish the transaction. (04:58:13) Mitchell: Ok great ! (04:58:20) Visitor 28715637: URL of item (04:58:28) Mitchell: Did you have questions for the transaction process? (04:58:29) Visitor 28715637: got an email today with a discount code (04:58:39) Visitor 28715637: it is not being accepted by the cart (04:58:51) Visitor 28715637: "The coupon code you entered couldn't be applied to any items in your order." (04:58:58) Mitchell: We unfortunately do not have any valid coupons (04:59:02) Visitor 28715637: VSDVDAY20 (04:59:08) Visitor 28715637: huh? (04:59:09) Mitchell: Oh, except that (04:59:19) Mitchell: I forgotten its Valentine's already (04:59:28) Mitchell: I apologize (04:59:30) Visitor 28715637: you're in trouble at home mister (04:59:32) Visitor 28715637: lol (04:59:41) Mitchell: Could be true, but not anymore thanks to you (04:59:51) Visitor 28715637: OK I'll take my free item please ;-) (05:00:26) Mitchell: haha! One sec, I'll look into the coupon codes for you (05:00:56) Visitor 28715637: OK I have a meeting pretty soon...if this is going to take more than a few minutes please email me at (PII REDACTED) (05:01:15) Visitor 28715637: I will be happy to forward you the email I got this AM with the promo from Versadesk (05:01:22) Visitor 28715637: VSDVDAY20 is the code (05:01:47) Mitchell: It should work for any omniview monitor arms (05:01:59) Visitor 28715637: I agree that it *should* (05:02:01) Visitor 28715637: but it doesn't (05:02:10) Visitor 28715637: "The coupon code you entered couldn't be applied to any items in your order." (05:03:09) Mitchell: You can try to contact us on our customer service line and we can do the order for you (05:03:20) Mitchell: If that is what you prefer that is (05:03:46) Visitor 28715637: i would rather not...dont have time for that. Are you saying you can't fix it? (05:04:22) Mitchell: I do not understand why it isn't applying. So I will not be able to do anything different from here (05:04:42) Visitor 28715637: OK thanks (05:04:44) *** Visitor 28715637 has removed the chat rating *** (05:04:45) *** Visitor 28715637 has rated the chat Bad *** (05:05:27) Mitchell: Sorry for the inconvenience. If you have time anytime later, you can still call us and place an order. We can make sure we get you that discount (05:06:07) Mitchell: For the time being, I will speak with our website manager about the coupon codes (05:06:14) Visitor 28715637: tx (05:06:29) Mitchell: Anything else I can assist you with? (05:06:31) Visitor 28715637: gotta go. thanks for trying to help (05:06:36) Mitchell: No worries (05:06:42) *** Visitor 28715637 left the chat *** NAME Visitor 28715637 EMAIL — PHONE — DEPARTMENT — SERVED BY Mitchell, Nathan RATING Bad COMMENT rep never returned

Since I cancelled my order and still got charged for it and now you are sending me a review makes me very concerned that my card will not be reimbursed for the amount that was charged.