VersaDesk Reviews | Read Customer Reviews of versadesk.com

VersaDesk Reviews | Read Customer Reviews of versadesk.com

VersaDesk reviews

Showing 91 reviews with 1 star · Clear filters

Derek
Jan 7, 2019
Never had such a bad experience with a…
Never had such a bad experience with a company. Maybe if you bought their product from somenoe else you wouldn't have such a bad experience
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Dan
Dec 17, 2018
process invites theft of personal information
Their website is incapable of taking an online order and they want credit card information sent through unsecure email. Unacceptable.
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Kyle D.
Nov 2, 2018
Poor quality and terrible support
After trying to work with the 'customer service' after receiving a damaged unit, I still do not have a full working unit. The desktop was damaged, the keyboard tray brackets were bent. I was told I would have the replacement parts overnight on Monday but it is Friday and I still do not have working setup. With the price of this electric desk, I would expect much better support. I would never recommend this company.
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Ralph B.
Oct 24, 2018
20 days, still no desk!
Unfortunately after ordering the versadesk on 10/3, I still have not received it. Today is 10/24!
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Jeff W.
Sep 11, 2018
Tried to purchase a verdant desk
Tried to purchase a verdant desk. Way too hard. Asked to provide info multiple times. No a very easy “Amazon like” experience!’
Response from VersaDeskSep 11, 2018
Hi Jeff, We apologize for the inconvenience this may have caused. We make sure to take extra precautionary measures to ensure our customers place their order in a safe matter. Thank you for your feedback and again, our apologies.
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Bruce S.
Sep 4, 2018
??? Lost in transit??
I would be more than happy to write a review of Varidesk, IF I ever receive it.
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Katherine B.
Aug 22, 2018
Our Desk lift mechanism didn't work-we are returning desk
We received the package 75% open. All large staples that held the box together were a loose. Once opened and set upon the desk, the lift mechanism continually failed to work. Instead of sending us a new desk, Versa asked us to troubleshoot he problem, TWICE, with two different customer service agents/technicians. After that did not work, they sent us a replacement part for the new desk. Once the replacement part arrived, it also did not work. We even used it on a second desk we already owned and it didn't work on that desk either. We believe the packaging did not protect the desk in transport and it has been irreversibly damaged; but even if it could be fixed, we didn't buy a used or promotional item, but a new item. We should have been sent a new one immediately. Very disappointed with their handling of this order.
Response from VersaDeskAug 22, 2018
Hi Katherine, Thank you for your feedback. We apologize for the inconvenience this may have caused. Our customer support agents are trained to help troubleshoot these situations for immediate resolution. It sounds as though, even after the troubleshooting, you were still having issues with the desk in which the customer support agent will be following up with further assistance to resolve this matter. We appreciate your patience. We want to make sure that you are completely satisfied. In the meantime, please feel free to contact us at 800-465-1660. Thanks again!
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Melissa A.
Jul 7, 2018
Bad customer service
I contacted the chat online to assist with applying a discount that I forgot to use when placed the order they informed they couldn't help and gave me a number to call and I called and left a voicemail and NEVER received a call back.
Response from VersaDeskJul 9, 2018
Hi Melissa, Sorry for your trouble. Unfortunately, our chat support is limited and cannot access billing information therefore, you were referred to our phone support. Depending on when calls come in, we do our best to call our customers back in a timely manner. Please feel free to contact us during regular business hours (Mon-Fri, 6am-6pm, Sat. & Sun. 6:30am - 3:00pm) Thank you
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