VersaDeskReviews of versadesk.com

I ordered the Micro Power Desktop Dual Monitor desk on August 8, 2017 and it arrived on September 27, 2017. The chat agents told me it was delayed because it was a new product and had to undergo testing. I was fine with that because since I am paying for it, I want it to be right. However, I never received any status updates on the delay from the company. Every update came on the website's chat feature. I had to initiate a chat 5 times to get status updates. Finally after almost 2 months the desk arrived. I did not receive one of the tools that was supposed to be included and I only received 2 of the 5 steps to put it together. Again, I had to initiate a chat in order to inform them I was missing a tool and to send complete instructions. I was able to put the desk together myself (in about 30 minutes) but had to have an IT guy here at the office install the monitors since there were no instructions on how to install them. Today is the first day I am able to use the desk and I like it ok, the only problem I have is that the monitors seem to lean down from the top. I am hopeful that once the tool arrives I can tighten the bolts to make the monitors level, if not I will just need to adjust because I am not going to send it back, I have waited too long. All in all I think the desk will work for me, but it was a little more hassle then I like when spending that kind of money for a product.

I'm happy overall with my purchase. The desk riser arrived and it functions. However, the shipping process and product description is a bit misleading. It took two weeks for the product to arrive, when there was no indication of a "lead time" for the model that I ordered. The desk riser itself was described as black but it is more of a speckled grey. The grommets for the monitor mounts are not as pictured. They are not flush with the desk which makes it difficult to keep items level on the desk riser. Not a huge deal, but please show the actual product that you will be shipping. Additionally, the desk riser leans to the left (the riser moves to one side during full extension, and it leans to the other side) and the desk riser almost crashes down the last inch or so during lowering.

This is a reasonable solution but it could be improved: -> I like the motorized up/down motion, but the up motion from the fully down position starts out "bouncey". -> The contact pads on the base of the VersaDesk need to grip the supporting desk surface more securely. As it it, the base of the VersaDesk can easily slide over the surface of the supporting desk. -> When the VersaDesk is in the raised position, it is not as rigid as I would prefer. -> When the VersaDesk is lowered to the fully down position, the keyboard shelf does not rest flat on the surface of the supporting desk. -> The accessories that I ordered (and paid for) consisting of a monitor post and a power strip have not yet arrived although the advertised delivery date has since passed (ordered on 2017-08-17).

Incorrect shipping time frame listed on site during purchase and in the confirmation email. After that 7 calendar days passed and it had not shipped, I was told it would ship the end of that week. When it did not ship the end of that week, I was told it would ship the end of the next week. It did finally ship and arrived quickly once shipped. It was rather frustrating waiting over 3 calendar weeks from the date I purchased the desk online until it shipped to me. I love the desk and would recommend it to anyone!

The website was very user-friendly. Only disappointed that it does not give you shipping information at the time of purchase. You do not know when to expect delivery. It was then that I went a couple of days later to the customer portal and found it would take a full week before it would even be shipped. I found this to be unreasonable in this day and age when you can get things so much quicker from Amazon. I chatted online where they service rep. Later that day they sent me an email stating they had went ahead and shipped my desk. So I am very pleased with the customer service. Not so pleased it was an issue in the first place. It is more common than not for online shopping to receive your estimated delivery date at time of purchase. I feel you should look into that.