VersaDeskReviews of versadesk.com

I still haven’t heard back about the extended warranty.

It's a great-looking desk, but that's about it. Everything on their site and even their packaging tout that they are simple to assemble. That couldn't be further from the truth. Their instructions are about as clear as mud. They are horribly written and full of grammatical errors. I strongly question that this is actually a US made product. For anyone that has ever had to figure out Ikea instructions and have been frustrated, forget these. Versadesk makes Ikea's instructions look like the best manual ever written. Once you figure it out and get to the end, you will realize that they didn't manufacture their parts correctly and some of the pre-drilled holes are in the wrong location. After making it through these two frustrations, you will attempt to contact customer support. Good luck with that. It's not happening. No one answers the phone. No one responds to messages. The only way to ever get anyone on the phone is to call their sales line. Someone will answer, but they will also quickly tell you that it's customer support's job to help with this and transfer you to another voicemail that's never responded to. They're great at answering and responding when they're trying to hook you into buying. Once you've bought, you're screwed. I REALLY wish I had done more research and read up on them before buying.

I sent two separate emails about parts that were missing for one of my desks accessories. One was a simple part that was was sent. I never received the second part after multiple calls and emails.

The customer services is awful. I've been trying to get someone to address an issue with our desk for months. The rep, Eduardo Silva was extremely unresponsive, and once I finally got him to say he would fix it, nothing has happened since then. This has been an extremely disappointing experience, that still, has yet to be resolved. Order #527104

Customer service SO bad, it's actually unbelievable. My desk arrived with a damaged adjustment knob - it was poking out through the packaging at the time the desk was delivered. I emailed them requesting a replacement, I sent them pictures of the desk, the shipping box with a hole in it and the damaged knob (the plastic cracked). This was LAST YEAR. Now fast-forward to June 2021. They have STILL NOT SENT THE PART. All I have gotten until now are replies from their "service" team asking me to send pictures of the desk and the damage. Nevermind the fact that I sent these pictures from the onset. These people pissed me off to the point that gave up on trying to get the knob replaced. I actually took a hammer to their crappy desk and tossed it in the trash. Unbelievable, I know, but great therapy.

Forced me to make a double purchase instead of refunding the lost item.

I messaged both the support email and the sales email along with calling them directly with no response. I need a replacement roller bearing wheel. My desk is completely useless without it.

One of the worst buying experience ever. First the product was falsely advertised. Product was not compatible with my iMac. I have post sales customer service a chance to assist me. After going back-and-forth numerous phone calls, emails and often times no callbacks that was promised and emails ignores, I was advised I needed to purchase additional hardware. But they did not know what hardware I needed to purchase! I ultimately returned the product. Adding insult to injury they wanted me to pay to ship it back. SMH