verniershop.comReviews of verniershop.com

My cats enjoy all aspects of this, but they love the balls at the bottom the most. This was very easy to put together. It took my cats almost no time to start playing.

I made an order and was told it would ship within 3 days. Then it changed to 5-8 days to ship. A week had passed, and the order was not shipped yet. Then I find out the item was NOT in stock after all. They said now the order would have to come out of China with no expected arrival time. I told Venier to cancel the order, but Christy a rep said she could not as it was now out of their hands. Who knows if this order will ever come. I was going to check the box below that says let Vernier know about your situation but no sense in that they know very well my dismay.

SCAM! Horrible products and customer service. I ordered the portable AC which was broken. I've called them 5 times and emailed 10 times to request a return label. They keep saying they will send it, or they totally ignore my request. I also had an unauthorized charge of $29.99 for a subscription, which I reported to my card company and had to cancel my card. I finally got a reimbursement for the fraud subscription and still in the process of disputing my original purchase. I'm reporting this company to the federal trade commission. DO NOT BUY FROM THIS COMPANY!

SCAM!!! Avoid at all costs. Crap products that don’t work and $29.99 / mo fee you don’t sign up for. SCAM!!!!!!!!!!

Terrible, terrible experience, I’ve always been a kind and nice person and I’ve never been treated by a customer service group like this before. If there is a negative score I will. The customer service was mean, and impatient, ask questions with attitude and hung up on you.

I wish I researched this more. The reviews on the site are all high rated. Not my experience. 1st somehow 2 units got ordered. When I got the email the next day with 2 orders I called to cancel 1. A very rude person was upset that I didn't have my order number handy and said they only have 2 minutes to help me. They said I would receive a cancelation email within 24hrs that I never got. July 22nd I got a shipping conformation that the order was shipped. I ordered it on the 15th. The site said 3 day delivery. I also paid another $14.95 for expedite shipping. 7 days to ship isn't the 3 day delivery and is especially not the expedited delivery. I finally got fed up by the 23rd and called to cancel. Eventhough it was stated I could cancel at anytime. I argued the point. The person took all my info and said I would be contacted by the cancelation dept by 48hrs. Not holding my breath. I called my credit card company to dispute the charge. I also emailed the company on the 22nd about my poor experience and have not heard back. I will order something else on amazon that has great customer service and fast shipping. It has been in the high 90's here with no a/c just fans. My poor black long hair dog and I are not tolerating this heat which is why I ordered this 8 days ago.

Purchased an item that came in exactly 3 color options. This was my second order of an electronic that didn't survive better part of year. Ok, fine, might've been during an automotive repair moment it was shorted out. All that said, what's $34.99 so I picked up a 2nd light strip for under my hood. How do they mail you the wrong color? Mein Gott. Anyway, the part they don't bother to consider is that you make an appointment with a mechanic, you only find out it's the wrong part when sitting there and the whole endeavor a waste. I called their Customer Service line. In my world, you make sure the customer is happy and you get them what they need STAT. Instead, the lady on the phone only does return processing which is 48-72 hours just for an address to ship it back to. In my world, the client gets their part, and they then get back the one they mailed mistakenly. That's how that works. But not here. It's just a waste of time folks especially if goes wrong on something this simple.

The scam goes like this: buy something cheaply, pay high shipping fees, and then be billed $29.99/month for a "subscription" to Vernier you never signed for or were told about.