VeriluxReviews of verilux.com

Response from VeriluxNov 6, 2018

Good Morning Elizabeth, Thank you for taking the time to write your review - we greatly appreciate this feedback as it better helps us to serve our customers. We understand your concern about the brightness when using a light therapy lamp, and there are a few important things that we want to clarify. Even though 10,000 lux is a commonly used measure of intensity for light therapy, everyone's sensitivity to light is different. The distance of the lamp, position, etc. will vary from person to person, so our customers should find what works best for their lifestyle. Light therapy has been shown to be effective between 2,500-10,000 lux. We encourage people not to be concerned about using the lamp exactly at 6" and to use the lamp at a distance that is comfortable and provides the best results for them. With more than 20 years of research and development of light therapy lamps, we have found that the effectiveness of our HappyLight lamps is maximized, for most people, when used daily. Therefore, we also make lamps with larger surface areas, without hot spots, and adjustable intensity levels. These features allow the user to more easily customize their session, leading to a better overall experience. Our focus is making light therapy lamps that comfortably integrate into people's everyday lives as research shows that's what yields the best long-term results. For more information on this and directions on using a HappyLight, please visit the FAQ section of our website. We do hope this helps with your concerns, and if you have any questions at all, please don't hesitate to call us directly at 1-800-786-6850. Best, Cathy

Response from VeriluxNov 8, 2018

Good Afternoon Susan, Thank you so much for reaching out to us with your concerns, and I can understand your frustration. We strive to answer questions and provide information as completely as we can based on available science. However, we are not medical professionals and every person’s specific medical condition is unique, so there are certainly limitations on what information we can provide. Our customer’s health and safety always come first. First, we are very happy that you are reading all of our cautions and information in the manual. There is a lot of helpful and important information in the manual, which is also available online. As described in the manual, there are some risks associated with bright light therapy and potential macular degeneration is one of them. The research on bright light therapy over the years has found a potential link with developing macular degeneration after regular use of blue light and bright light therapy in people who have a family history or higher risk factor for developing macular degeneration. We do filter out the wavelengths of blue light that have been more strongly associated with eye conditions. Risk factors can be numerous and at this point it is only a potential link that has not been confirmed. This becomes a customer risk-based decision to use the product or not. Your particular risk factors should be reviewed and understood together with a medical professional so that you can make the best decision for your health and risk factors. If you do not have a specific health professional, we would recommend you research online to aid in your decision. We provide a 30-day satisfaction guarantee so that customers who find that they cannot use the product for some reason, such as pre-existing conditions, can easily return the product. I hope this helps a little, and please don't hesitate to reach out to us in Vermont at 1-800-786-6850 if you have any other questions. Best, Cathy