VeriluxReviews of verilux.com

Response from VeriluxNov 13, 2018

Hi Chris! Thanks for reaching out to us, we'd be glad to help with your question! The green light on the ballast won't light up unless everything is making a complete connection: the bulb is a working bulb, and the power is on. That's why the first step in most of our troubleshooting is to try a new bulb; it's the easiest way to determine if there is another issue. You can certainly return the wall ballast to us for a refund. You can reach out to us in Vermont at 1-800-786-6850 and we'd be happy to help you with that! We appreciate your feedback and taking the time to let us know of your questions! Best, Cathy

Response from VeriluxNov 13, 2018

Good Morning Irving, Thank you so much for taking the time to give us your feedback. It’s truly helpful for our company to have customer insights like yours so that we can make improvements to increase our customer’s experience with our brand. I’m so sorry that our emails felt overwhelming in your inbox. It’s certainly not our goal to be bothersome in any way with the type of messages we are sending to our customers. If you’d like, we can unsubscribe you from our newsletter so that you won’t continue to receive messages that are unrelated to your orders. Please let us know if you’d like us to do this. With regard to the blue lights in our HappyLights, our optix filters on our LED HappyLights are specially designed to filter out the harmful blue light wavelengths which have been linked to age related macular degeneration and other eye conditions. At the same time, these filters keep the beneficial blue wavelengths in order to regulate circadian rhythms properly. Verilux has independently tested our products for Blue Light and UV Light Hazards to international standards. All of our LED HappyLight and LED lamp products have been tested to IEC62471 Photobiological Safety of Lamps, Blue Light Hazards and UV Hazards standards for Actinic UV which is a for skin and eye damage as well as Near-UV Hazard exposure which is for UV-A which primarily affects the eye. Our products have received a passing result for these test requirements indicating there is no Blue Light or UV Hazard associated with the use of our products. Even though we have designed the known hazards our of our products, people who are at risk of developing Age Related Macular Degeneration or who have other eye conditions should check with an eye doctor before trying bright light therapy. Unfortunately, we cannot offer any medical advice as we are not medical professionals and its always best to check with your eye doctor before beginning a light therapy routine. We don’t include a return label, but you are certainly welcome to return your order for a refund! To return an item, you just need to pack it up in its original packaging with a note stating that you’d like to return the item and your contact info. Then send it to our warehouse at: Verilux c/o WTB 32 Henry Street Bldg. 17A Bethel, CT 06801 Once we receive it at the warehouse, it generally takes about a week to process the return. If it’s unclear that it’s your return, however, it can take longer to link the return up with your order, so just make sure you include a note with your contact info. I hope this helps, and let me know if that all makes sense. Best, Cathy

Response from VeriluxNov 13, 2018

Thank you so much. We really appreciate the positive feedback and are so happy that you were satisfied with your experience shopping with us! Best, Cathy