VeriluxReviews of verilux.com

I purchased a HappyLight Duo 2-in-1 Light Therapy & Task Floor Lamp from Verilux. The pole doesn't fit securely inside the base and is wobbly. The light switch doesn't work with my wall switch. The quality of the lamp doesn't merit the $129.99 cost. I couldn't return it and I wasn't given any partial refund for an inferior product. I left an honest review on their website that wasn't posted. The website only features 5 star reviews.

I wish I had read these recent reviews before I ordered from their website. I've been waiting for my purchase since July 1 and two weeks later they're just now giving me an estimated delivery date of July 20. They tried to blame UPS and "unprecedented shipping volumes" but I do plenty of online shopping and I'm receiving much larger orders in no time. Edit: I didn't think it could any worse, but they won't even pay for the shipping for me to return it after it arrived so late that I've already purchased a replacement.

I’m really surprised by good reviews about customer service! İf you have a return or a normal problem that can actually be solved by automatic support emails, go for it.But if not, you are all alone after your purchase. I’ve read good reviews about this product and instead of ordering any other brand from uk, l wanted to go for this and ordered to my friend who was gonna be in us for for 10 days. I’ve contacted the company to explain this but still the order arrived so late( don’t understand how) my friend returned and l ended up paying that much money and not recieving my order. I’ve been writing the customer support to get a refund but they don’t even bother reading customer mails, they keep on sending me automatic support emails saying that ‘’ pack the item in its original packing and send it back’ .For god sake, how can l even send a product that l haven’t even recieved!!! Can you at least read the customer emails than send a meaningful reply🙈Worst decision ever ordering from them. İts not about me having a personal issue, its the quality of the service you will get. There are many other good brands for sad lamps ,buy from them at least you’ll have a better support there is a problem!!

They were able to resolve my issue in a jiffy! Great customer service, very rare nowadays.

I had wanted a light therapy lamp for a long time and my husband did his research and bought this for me for my birthday. I was thrilled. I read the instructions and notes the safety features on the plug. Verilux shipped to the UK from USA so we purchased a worldwide to UK converter. The minute I plugged it into the outlet the product flashed and popped shorting out. There was a horrible smell and that was that. I immediately emailed the company. After about 2 days I got a response asking for the model number. They responded that the warranty was void because it wasnt suitable for 220v outlets in the UK? And that was it. Product broken, money gone. How is the average joe meant to know what voltage the outlets in their house are? Surely if they are prepared to ship worldwide they should be a bit more specific about which of their products can be actually used worldwide? Such a disappointment.

My mood and the quality of sleeps are improved indeed as it was promised! I am happy that I found this service.

We've used our Verilux "Happy Light" for years and replaced the bulb once getting years-more benefit. More recently we updated to the newest version and love it with its improved design & 3 settings. Most impressive was their Customer Service Representative who not only fulfilled our request but also followed up with a light-hearted email confirmation.

I have had time to finally use this product and it is one of the best things I could have done for myself. Definitely helped with the mood swings that I felt once the seasons changed, don't know why I waited so long to purchase a light.