Vitaly K.
Thousands of credits lost without a notification
UPDATE: The Verbling support contacted and informed me that my credits were reactivated for another 6 months. That's why I've updated my rating. I'd really appreciate if they actually improved the user informing and the notification system to avoid such surprises for future clients. Horrible service experience for new customers. When you sign up for their service and buy a bunch of credits (in my case 2.6k USD), they don't inform you explicitly that these credits expire, and do so pretty soon (in 6 months). To make things worse, they don't send you a kind email in advance or even after the fact when they robbed you of all your credits. Understandably, some credits expiry policy is required, but only with adequate communication to users like other language learning platforms do.
Response from VerblingJul 1, 2024
Hello Vitaliy! Thank you so much for your feedback! I kindly confirm that our team has already contacted you by email. Best wishes,