KMetter
I paid for a service that did not get…
I paid for a service that did not get and now Verbling will not refund my money. Do not trust this service!

Verbling’s mission is to empower people all over the world to become fluent in a foreign language. We use online live video technology to help people develop their skills together with teachers and students on a global scale. The teachers and students who make our mission possible are spread across six continents.
Verbling (verbling.com) has 767 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Language Learning · Valley village ca 91607, California
Excellent

Language Learning · Palo Alto, California
Excellent
Language Learning · San Diego, California
Excellent
Language Learning · palos verdes estates, California
Excellent
767 approved reviews, newest moderated first
KMetter
I paid for a service that did not get and now Verbling will not refund my money. Do not trust this service!
kitsunitelight
Absolute bad, when having a class sometimes they have the servers not working and saying it was working at the time and I had a class. I have tried using other types of devices the result was the same. Moreover they wouldn't give me a refund when I gave evidence of a screenshot. If it happens to you u know
Ken C.
Really disappointed and feeling let down by this site and it's teachers. The teachers don't seem to listen to you or your learning needs and once you pay for a block of lessons your money is gone, as no refunds even when teachers don't deliver what you paid for.
Guzeliya Y.
I reached out to Verbling Support with a question about my remaining lessons, and Julia responded promptly and clearly. She provided the exact link I needed and was very friendly in her message. Great customer service—thank you!
Dominque W.
If you are try to learn Thai do not book a lesson with Nitidhorn(Palm) he a races, and he will steal your money also he will judge you from your profile picture and will not show up at all and will not contact you. Do not waste your money booking a lesson with him he unprofessional.
Response from VerblingMay 23, 2025
Hello Dominque, We’re really sorry to hear that you had a disappointing experience, and we truly appreciate you taking the time to share your feedback. We’d love the chance to look into this further and help resolve the issue. We’ve sent a request via Trustpilot to confirm your email address so our team can investigate this for you. Alternatively, feel free to contact our Verbling support team directly at [email protected] — we’re here and happy to help. Kind regards, Verbling Support
Petar T.
I had a complex issue that Julia helped me resolve in a timely manner which I was very satisfied with. Thank you for the great experience 😊
Response from VerblingMay 7, 2025
Hi Petar, Thank you for your feedback.💙️ We are delighted to hear that you are studying with Busuu and that you find our support helpful. Your progress and satisfaction are very important to us. Busuu team
Emanuele B.
I booked a trial lesson with a teacher (Tania from South Africa) who didn’t show up for the online class. Her excuse was that she had power outages at her home. I rescheduled the lesson with the same teacher, but once again she didn’t show up, this time claiming she had a technical issue with Verbling. I then switched to a different teacher Mariana (Mexico), paying again for a trial lesson, and today once more the teacher didn’t show up at the scheduled time. My feeling is that something is not right, and it’s not even easy to report the issue to Verbling. Result: I’ve spent money and wasted two hours for nothing!
Response from VerblingApr 19, 2025
Hello Emanuele, We're really sorry to hear about your recent experience on Verbling — this is definitely not the kind of service we aim to provide, and we completely understand your frustration. We’d like to look into this further and make things right. Please reach out to us directly at [email protected] and include a reference to your Trustpilot review so we can assist you as quickly as possible. Thank you again for sharing your feedback — it’s very important to us, and we’re committed to improving your experience. We are looking forward to hearing from you. Verbling Support
Paula M.
Expresso minha completa insatisfação com um problema ocorrido em minha aula agendada. No horário marcado, a professora estava online, porém, não iniciou a aula e tampouco respondeu à minha mensagem questionando se a aula aconteceria ou se deveria ser reagendada. A ausência de qualquer resposta demonstra um claro descaso e falta de respeito com o aluno, que se organiza e dedica seu tempo para a aula. Além disso, o fato de este professor continuar ativo na plataforma levanta sérias dúvidas sobre o compromisso da empresa com a qualidade do serviço prestado. Ao permitir que comportamentos como esse permaneçam sem consequências, a impressão que fica é a de que o único interesse da empresa é arrecadar dinheiro dos alunos, sem garantir a devida prestação do serviço contratado. Gostaria de obter o estorno no meu cartão, já que não tenho mais interesse nem mesmo em agendar com outro professor. Não tenho mais confiança na empresa. Só dei 1 estrela, porque é obrigado, porque para mim não merece estrela nenhuma.
Response from VerblingMar 5, 2025
Olá Paula, Lamentamos muito pela experiência negativa que você teve com sua aula agendada. Entendemos completamente sua frustração e a importância de respeitar o seu tempo e dedicação. Esse não é o padrão de qualidade que buscamos oferecer, e levamos situações como essa muito a sério. Queremos investigar o ocorrido e encontrar a melhor solução para você. Já solicitamos seu endereço de e-mail por meio da Trustpilot para que nossa equipe possa analisar o caso com mais detalhes. Se ainda não recebeu a solicitação, sinta-se à vontade para entrar em contato diretamente com a nossa equipe pelo e-mail [email protected], mencionando esta avaliação, para garantirmos que o seu caso será tratado com prioridade. Agradecemos sua paciência e a oportunidade de resolver essa situação. Estamos à disposição para ajudar no que for necessário. Atenciosamente, Suporte Verbling