VerblingReviews of verbling.com

Teachers can cancel lessons at any time with no penalty (and no added bonuses to users for inconvenience) Yet you as a user cannot reschedule or cancel a lesson without being penalized. Not a fair system if you ask me

Peter and his manager at Verbling were extremely reasonable and considerate in refunding me the money that I spent on Spanish lessons after my teacher abruptly retired from teaching.

Helpful and personal!

Really fast response considering I sent my email just before the weekend. Problem resolved so all is well!

Peter really went above and beyond. Such a refreshing approach compared to the usual cut-and-paste / not reading the issue properly stuff which is pretty standard these days.

10/22/22 This is a review of the company and its website, its customer service, its user interface, etc - NOT of the teachers. I paid for 5 lessons and after many attempts, I have been unable to schedule the lessons because I've been moving and can't get the website to understand what time-zone I'm in. When I wrote for support I got a reply, "Sure you can change your time-zone!" with a link to a huge list of obscure places and time zones that doesn't contain either Portugal or Lisbon or any other city in Portugal. And there's no search tool, so it's maddening. I still can't schedule the lessons I paid for. And as far as I can tell, I can never get a refund. 10/23/2022 Verbling did respond by assuring me that my location is on their list of about 100 cities and states thrown together in super confusing super abstruse ordering system, and after combing through the list a few times I finally found my time zone. But why on earth do they not have a search engine so you can enter your location to find your timezone? Email customer service is way slower and inferior to phone customer service where you used to be able to ask a question and get an answer and move on instead of having to wait a few days and then get an answer that may or may not require an exchange which might take another few days and so on. It's a waste of customers' time. Similarly, rescheduling of lessons is much more laborious and time-consuming than it should be. Again, this is not a review of the teachers, only of Verbling, its website, and its slow customer service.

Had a confusing question about lesson package expiration and got my answer after a few email exchanges.

they help me a lot learning English