Venus et FleurReviews of venusetfleur.com

Hands down the worst customer service experience. I have never written a review, never felt a need to, but this small purchase to celebrate my Mother in Law’s birthday turned into a 11 day debacle of endless email, text and verbal promises, and I am still without my order. In truth this is my third order from Venus ET Fluer and my first problem. However, the amount of time I had to spend on email, text and phone , and the 5 different representatives I had to re-explain the situation to in an attempt to get a simple order delivered, not only justifies a terrible review, but warrants one. I am still without a delivery and the solution was to recall the order. Not once, but twice. This problem should have and could have been resolved simply in my first email inquiry. Sadly, I will not return to Venus ET Fleur as a customer, and will no longer recommend them to others.

Bought a birthday present for my wife on January 19th. Put in the date January 19th. When I received the confirmation, it said valentines day. I called, emailed, they do absolutely nothing. Tried canceling and they won't. They literally scam people and steal their money.

The flowers/product is overpriced and the customer service is horrible. I placed an order as a gift for a friend it took over 10 days to be processed. The package arrived and the flower were jumbled inside the box/packaging and the flowers were flipped upside down… The package was not presentable and when my friend open the box it was in disarray. It’s extremely disappointing because this gift was suppose to be something special and it was quite the opposite experience and reaction when she received the gift… For the amount of money I spent I had high expectation. Sadly, it feel very short and I would never purchase anything from the business/company ever again. I do not recommend. I had to reach customer service multiple times and in the end they refuse to accommodate for the damage product. The quality of the product was not as great as anticipated and the customer service was disappointing due to their strict policy. I did not receive any assistance in order to correct the problem. I feel like if this happen to a celebrity who purchase this; they would receive better service than an average civilian… I feel bad for my friend because this gift was for a special occasion and with the state the gift was in, it took away from the surprise… I had to send multiple emails which went to spam and called twice in order for them to see the email I sent for the damage order… it’s not worth the money! Stay clear from this business!

Arguably a great product, however they do not back it up with great customer service. After two attempts to order an arrangement via their internet website and one via telephone to customer service line the order STILL has not shipped. Due to no fault of mine or my bank. Their customer service has not shipped the flowers and we have now missed the event that was the whole point behind ordering this several hundred dollar arrangement. Totally let down and dissatisfied. Going back to fresh flowers thru a local florist who can deliver as promised. Pitiful and embarrassing.

This company sent me flower that were damaged . After, I complained that they were damaged, they promised they would replace them through their claims department and never did so. This absolute ruined Valentines for my ailing grand mother, who later on passed away. Please avoid doing business with these people, they have no integrity.

Can I leave less than one star? I never received shipping information, they didn't ship the order until I reached out asking for shipping details, the order arrived late, AND it was delivered to the wrong address. When I reached out to customer service they replied "We are sorry to hear about this incident. The order was shipped to the address that we received when placed online. Unfortunately, this is out of our hands." 0 Stars for poor customer service. I do NOT recommend. sp

Flowers lasted less than 2 months! They began losing their color and turning white, dry, and breaking. When I contacted customer service, which was horrible. They were dismissive and have blame the customer for their subpar product. Don't waste your money!

Buyer beware, Venus et Fleur is no longer what it once was and you will most likely get an old reject arrangement like we have. They're quality is not what it once was so exercise caution when purchasing. And if you think purchasing one of the larger more expensive bouquets will safe guard you, think again. The customer service is 2.5 stars, but the roses are 1. Considering this is supposed to be a luxury itemd the price point does reflect it, I expected better quality and service. I have both gifted and received arrangements in the past and they were phenomenal, 10/10 recommended to everyone I knew. But that is no longer the case due to recent experience, as well as some family and friends recently experiences. My father gifted my mother a large circular box as a surprise and she was over the moon. However, she noticed it looked like an older piece and was imperfect-to say the least. Although customer service sent a new arrangment, after I repeatedly reached out requiring multiple attempts, the new one was in even worse condition than the old one. The quality is gone and Venus et fleur is no longer what they once were. Save your money and try another retailer.