Venus et FleurReviews of venusetfleur.com

Husband ordered online and realized immediately he made a mistake and ordered two. He called them right away and they told him they would not cancel the second order since it was already processing. Well processing an order and having the order made is two different things. I can Understand if the order was already made, but it was only processing and he called immediately. Disputed one of the orders with our cc and venus sent back their cancellation policy. Shady practice for policy’s. They also claimed that both had been delivered which they were, but after we had filed the claim and he called tried to cancel the second one. Take your business else where..they have no integrity and clearly don’t care about the customers…just orders.

By far the worst costumer service. I sent it to the wrong address and text them 3 mins after placing order. They never replied. I texted them again and they replied after 80 mins, they waited 2 mins and then closed the chat. After they told me that I never send them a message and on the 2nd one they told me that they closed the chat due to not answering. They are tragic

Wilted, Curled, Hard Pedals I used Venus et Fleur previously and loved my arrangement, but this time my flowers (mixed orchids seashell) are sad and wilted and the smell was so powerful I had to keep them in the garage for a week. Just a hot mess at the incredibly steep price of $694.32. I contacted the company and sent photos asking for replacement for return, but I am being ignored.

[Update: My first review was taken down by Trustpilot, so I had to post it again from memory] Venus et Fleur completed messed up the Valentines Day order this year. I never received the flowers I ordered and had to escalate it multiple times with their customer service team before they refunded my order. Avoid this product! On Feb 7 I ordered a Classic Bundle with shipping method: 'Get It In Time For Valentine's Day - Delivered between 2/10 and 2/13'. I was impressed with their physical store and did not think I had to worry. By Feb 13 afternoon the order was nowhere to be seen and I contacted the customer support chat. After a lot of back and forth, I was told that my order had been escalated to their warehouse to expedite shipping, and that I would receive an email update. I had still not received an update by late on Feb 13 so I reached out to my 'Floral Advisor' who advised that my order would be shipped soon. By this point I realised there was no way it would be delivered on time (even on Valentines Day itself would have been OK) and asked to cancel the order. They initially refused to issue a refund as the shipment label had already been created. After three hours of wasted time, I was eventually able to convince them to refund the order to my credit card [now received]. My experience with Venus et Fleur was one of the worst I have ever had with online providers. It is terrible to leave a customer with no Valentine's Day gift and no accountability for failing to deliver on time. Avoid this product!

The concept of flowers that last as long, as they say, sounds wonderful. But unfortunately, they do not stand behind their service. Now and then I am sure every company has a problem making a delivery. You expect the company to try at least to solve the problem. Especially since making sure the merchandise makes it to its destination is a crucial part of any business. Venus ET Fleur does not seem concerned about this. Delivery for them is just getting the item out the door. If it makes it to the destination is not their problem. Since I never got the flower, I can't judge its quality. But since Venus ET Fleur did not care to address its lack of delivery, I can atest its customer service. There isn't one.

Ordered guaranteed Valentine's Day delivery and paid extra for that. Over $700 worth of products and they delivered the package on the 9th of February. In the dead of winter middle of America, flowers sitting on the porch for several days no one to recieve them. Not even signature guarantee option for a $700+ flower order. Great job Venus Et Fleur. Never again will you rip me off. Previously had to cancel an order with them and that took over 30 min on the phone even though they admitted the fault.

I ordered on December 12th with expedited Christmas shipping that they guaranteed would be on time. They waited until December 23rd to inform me that they ran out! Then they offered an alternative, which I accepted. And yet again they contacted me to let me know that they ran out of the alternate that they offered me! What an absolute joke. I have 2 orders missing, and another order received broken roses. Do yourself a favor and don't buy from them. I've spent over $8,000 with this company and they offered me a $20 gift card as an apology for missing Christmas. They don't care, and their awful reviews show it.

Absolutely Disappointing...What a Scam! DO NOT ORDER. $100 for a small box of crap roses that fit in the palm of your hand. Looks fake and poor quality. And when you call Customer Service to inform them you wish to Return as you are not pleased, they are quick to tell you "All Sales are Final!". DO NOT BUY! This company is a rip off and most unprofessional in their dealings. WHAT A SCAM!!@