Venus et FleurReviews of venusetfleur.com

I recently purchased roses from Venues et Fleur and was extremely disappointed. Not only were the roses overpriced, but they didn’t even last a week despite following all care instructions. To make matters worse, the packaging was flimsy and cheap, not at all reflective of the premium price tag. Save your money and look elsewhere for quality flowers. Buyer beware, this is not worth the investment.

They refused to honor a discount code they mailed me. They told me to place my order and they would refund me since the promo code wouldn’t work. After I did they refused to do it. Very unethical, I will not order again

Wouldn't replace damaged display box. The box was really pretty for this particular item and the item was meant to be a gift. Customer service wouldn't allow an exchange or replacement because they said the box was only for protection during transist. This is a company that largely produces gifts -- how else am I supposed to give a single rose to someone than in the box? Box had a massive dent right over the logo, would be a disgrace to give someone as a gift.

I placed an order on 12/6 and it did not ship until 12/18, I paid for it to be delivered between 12/18 and 12/23. Tracking information stated it wouldn’t arrive until 12/26. Called customer services multiple times just to receive the run around and then was offered a weak compensation. The first offer was 10% then 15% then 20% refund. They stated that a second order was shipped overnight and would arrive on time and it was never sent either. Whole company is a scam that took off because of social media. Buyer beware.

I ordered a large box of red roses to be delivered on my wedding anniversary date. Was just informed it will arrive a day late. When I complained they tried to buy me off for $30. Now I have no wedding anniversary gift to give. I will never buy from them again! Unacceptable!

I’m very disappointed I got as a present 2 arrangements like a year ago very expensive ones and all the flowers and the petals falling apart what a shame I understand after a year they flowers it’s not the same but this one’s falling apart and not only that we are talking $500 dollar’s arrangements what a shame

These roses are a rip off and the company does not back their product.

I received these an anonymous gift from someone, but unfortunately received the flowers totally smushed and damaged, definitely does not look like anything on their website. I reached out to them hoping they would send a new box, and they did not help at all! Said they couldn't find the order since I didn't know who purchased them, so they wouldn't do anything! Awful customer service for such an expensive product