Venus et FleurReviews of venusetfleur.com

My boyfriend first ordered from Venus et Fleur about three years ago, and the arrangement was absolutely gorgeous. I loved my box of flowers and genuinely thought this would become a yearly tradition. Last year, he tried to order again for my birthday, and the flowers never arrived on time. For what these arrangements cost, you would expect reliable service. Instead, it was a hassle just trying to get a refund… way more work than it should’ve been for a luxury brand. Fast forward to this year, he attempted to order AGAIN, and this time he couldn’t even complete the purchase. Something is clearly wrong with the company, because this is not the same smooth experience we had the first time. It’s disappointing because we really wanted to keep supporting them, but after two years in a row of failed orders and frustrating customer service, we’re officially done. We won’t be buying from Venus et Fleur again.

I bought Small Round Roses & Hydrangeas midnight berry from their recent fall collection . They appeared very beautiful online but in reality the piece I got , I cannot distinguish between roses and hydrangeas as they appear like a big purplish black ball. There is no shade variation between the two flowers . They do not appear as pretty as in picture on the website . I do understand there can be a little variation in color and flower arrangement but in this case it is really much worse .My suggestion is not to get the arrangement from midnight berry without looking at it in person. If you don't like your arrangement they will not replace it. Moreover they delivered at a wrong address first time which I tracked from the phone message sent to me . I called customer service and also emailed them about delivery to wrong location , I also took screen shot of their delivery address .The arrangement was then delivered to me in a open bag which was left outside the garage door to deal with weather and animals . Delivery person did not even bother to ring the bell. This arrangement was $425 which they left like that outside garage . I wish I read their reviews on Trust Pilot and stayed away . However after this experience I not ordering for my sister's birthday which I was thinking to. Extremely poor customer service No accountability . Quality has declined .

Update: The company replied and STILL LIED. My mini arrangment was sent without ANY reinforcements which led to it being tossed around during shipping. I also contacted them and attempted to dispute this order, on MULTIPLE occasions, and they still didn't care enough to rectify the issue. I sent numerous pictures also and they still didn't stand behind their product quality or offer a true resolution. Spend your hard earned money with other forever flower companies, not this one! This company fell completely off! The quality of their products has changed and they have absolute worst customer service! I ordered a mini floral arrangement and they shipped it in a HUGE box without any protection. My item arrived with a missing petal and visible glue around the arrangement. For such a reputable brand and $150 for a 6 inch item, I expected a positive experience. Instead, I was met with poor craftsmanship and quality assurance coupled with an uncaring customer service team. Upon receipt of my item, I contacted them about the damaged order. They only offered a discount on my next order and did nothing to make it right. DO NOT order from them or you'll be highly disappointed!!!! There are way better preserved flower companies out there who actually care about their products and customers for a fraction of the price!

This company offers no refunds. They scammed my young teen daughter by sending a literal doll-sized arrangement. They don't offer refunds even when the product arrived on its side with petals falling off and steaks on the gift cards. It was $160 for something that literally belongs in a doll house.

Ordered a set on 2/10 to have delivered by Valentine's Day. Couple days went by with no shipping notification. The order did eventually get shipped on 2/12 with promised delivery IN TIME FOR Valentine's Day. It is Currently 2/19 and the item is still "stuck" in transit. Customer service has been terrible as well. Used both the phone number as well as the email service. NOBODY WANTS A GIFT CARD!!! Refund only for a product that never arrived on time and appears will never arrive at all. Complete waste of money.

I ordered a 500 piece on 2/10 it was for Valentine’s Day which was yesterday no flowers arrived . No live person to refund me. I filled the online form twice Valentine’s Day is ruined I just want my money back order number 919556 what a horrible experience

don't ever think about buying from them, they are scammers, they lured you to buy their products with a promised time and then delivered late, they will then offer you gift card??

I ordered a $400+ arrangement from them yesterday with an advertised package saying if you order be today you will receive your package before Valentine’s Day , today 30hours + after I placed my order the shipping hasn’t even updated . They falsely advertised this and the “overnight shipping”