Robert
DO NOT USE VENTURE ASHORE
DO NOT USE VENTURE ASHORE We went on a cruise in July 2024 and we missed our excursion booked with this Venture Ashore because they did not collect us from the port of Piraeus. They did not email us to say they had changed the time. Extremely poor service and they refuse to accept responsibility. We paid £142.00 but they refuse to refund. No email communication for changing excursion time. No one to collect us at the time of excursion. We were left in a parking area for two hours. Extremely disappointed. DO NOT USE THEM.
Response from Venture AshoreAug 20, 2024
Hi Robert, thank you for your review. As discussed on the telephone, we provided the full information on the shore excursion voucher, our guide was at the port from 8am which was the original time, the guide waited until 08:50am. I tried to call you and I left a voicemail. I am so sorry you still remain unhappy with my response. We really do not like to hear that our customers are not happy and we try everything we can to find a resolution to this. Unfortunately, we are unable to offer a refund, we tried everything we could to contact you.




