Mrs Diane H.
Excursions ok but contact with Venture when we needed them was completely impossible
Actual excursions ( we did 3 in Thailand and Vietnam) were quite well organised and ran smoothly. My big issue with Venture was that for one trip, we couldn’t find the meeting place. We were not alone- there were 4 independent couples all with the same issue. The issue was that when we rang the number on the booking confirmation that said “ if you have difficulties locating your guide ring this number “ nobody answered! We lost over an hour of the tour and couldn’t get through to anyone. If there had been a real emergency the situation would have been very serious. I would now think twice about using this company again because of this.
Response from Venture AshoreNov 29, 2025
Thank you so much for sharing your experience with us. We’re really glad to hear that the excursions you joined in Thailand and Vietnam were enjoyable and went well, but we’re truly sorry for the difficulty you had finding the meeting point on this one particular tour. We understand how stressful it must have been, especially when you weren’t able to reach us through the contact number provided, which is most unusual. Your feedback is very important, and this is currently being reviewed to ensure our guests can always reach us when they need support. We appreciate you bringing this to our attention and giving us the chance to improve. We do hope you’ll consider traveling with us again in the future, and we’d be more than happy to personally assist with any arrangements to ensure everything goes smoothly.