Zack and Heather S.
Never worked
We purchased a go cart from this company in November for our son’s birthday. He rode it for approximately 30 minutes the day after his birthday, and it has not run since. Over the past several months, we have spent countless hours troubleshooting with Venom and received multiple replacement parts, all of which we were expected to install ourselves. We are not mechanics, but we have done everything asked of us to try and get this machine running. After months of troubleshooting, we were told all options had been exhausted and that we would need to take the go cart to a mechanic. We were then informed the warranty would not cover repair costs, although Venom may “go to bat” to possibly help with some of the expense. This is extremely disappointing. We spent $1,400 on a machine that has essentially never worked. Blaming us because we did not pay for full assembly is unacceptable. Installing the wheels, roll cage, and seat would not cause the engine to fail. At this point, we are beyond frustrated and are completely out of option. DO NOT USE THIS COMPANY
Response from Venom Motorsports USAMay 25, 2026
Thank you for taking the time to share your feedback. We understand how frustrating this situation has been and would like to clarify a few important points regarding your experience. From the beginning, our team has worked extensively with you in an effort to resolve the issue. We provided ongoing troubleshooting support over the course of several months and also supplied replacement parts, including engine-related components, at no charge in an attempt to help get the unit running properly. As your unit was purchased without the optional assembly and inspection service, the final installation and safety verification are expected to be completed by a qualified mechanic or powersports technician after delivery. This is important because improper setup, installation, adjustment, or inspection can affect the performance and operation of the unit. The optional assembly service exists specifically to help avoid these types of situations. That being said, despite the unit not being assembled by our team, we still continued assisting you throughout the process and most recently took the additional step of helping locate a repair shop to further diagnose the issue. We're truly doing our best to support you through every stage of this process and remain willing to work toward a resolution. Please contact our Customer Service team directly at 1-855-984-1612 (Option 2) or reply to your existing support email thread so we can continue assisting you further.