Venom Motorsports USAReviews of venommotorsportsusa.com

So frustrated with this company. I placed an order for my first bike. I paid to have them build ( bike cones 90% built) I paid to ensure the bike was tested and ready to use. I get the bike and I notice damage , it’s been dropped or hit. Then I go to start the bike and it won’t stay running. I go to accelerate and stalls so I call venom and get this young man who was arrogant refused to let me speak with anyone other then him. I had to send emails to get. Service dept on the line. This guy was nice tried to help but wanted me to basically fix my New bike … over 8hoir trying to get this bike to run and nothing. . They tell me my case is important im top priority yet they were supposed to call me today and I couldn’t get anyone on the line.. DO NOT BUY FROM THIS BUSINESS THEY WILL NOT STAND BY THE PRODUCTS THEY SELL! I have a damaged bike and these guys wont take my call ……I’m looking at my options but to anyone who wants to buy a bike I’d beware of this company . Apparently my 3k was for a paperweight

Sales was extremely helpful and professional! On the other hand Customer Service "Faiza" in regard to damaged and missing parts extremely unhelpful, one of the worst customer service experiences I've ever had. Over 31 emails and still problem is not resolved.

I got my ex landlord to kick up for me to buy a Motorcycle from this company, and have it shipped to her house, which was an ignorant mistake.... After the bike was dropped off last week, I went there, removed it from the crate it came in, and took it to my backyard, where I let it sit for the past couple of days before getting into it. Today, I got off work, went and spent around $80 getting fluids / stuff for the cycle, came home to try and get it running. Oops, no luck there. The bike didn't even have power to the dashboard display, after turning the key. NOTHING. What's more, they KNOW this at Venom, which is why their warranty / return policies are so strict about the steps you need to follow to get them to honor their advertisements. You had to take pictures of the faulty bike, while it was still in the original shipping crate. You had to get those pictures to them within 48 hours of purchase. Both of these show a 'company' - stretching that word - that is well aware of the defects in their product line, and is trying to shield themselves from accountability. I only gave 2 stars because I try to find the good everywhere, even when I am being robbed, and at least they put on a good facade, but I want my money back, or at least a i bike that will start!! I managed to get this piece of sweatshop garbage bike to start today, tried to drive it around the block, but it couldn't handle it.... Every time I came to a Stop Sign, and had to get going again from a stop, the bike would cut out, or jump forward almost doing a wheelie because of the defective clutch. So, I attempted to practice finding the sweet spot for letting off the clutch to get going, but there was none and it cut out every time you moved even half an inch forward, before eventually returning to not being able to start at all because of not getting spark. It seems in order to use this junk, I will need to replace the spark plug every single day, and never be able to come to a full stop while riding, and that is not worth the money spent. I am either wanting a whole new bike, or a refund of the purchase price, because this thing you sent me does not even count as a moped for $2000. Else, some useful instructions to get the bike starting, and riding correctly.... This company may get away with this kind of business practices in foreign countries like Canada, but in America we have what are called 'Lemon Laws' that make it illegal to knowingly sell defective products!!