Velvet CaviarReviews of velvetcaviar.com

case is super cute for the holidays it’s not bulky but so protective, which was important to me it came quickly and the customer service has been great and personable. Will be purchasing in the future!

If I could select negative stars for this company, I would. BUYER BEWARE: everything the 1star reviewers are posting here is true. I placed a second order with this company after a smooth previous transaction feeling confident there would be no issues. I was wrong. A week after placing, there was no shipping confirmation. I reached out to the company by email as there is no phone number or chat option. I received a response from their AI Bot, Sarah, who claimed my order could not be located. After providing proof of my order, including a screenshot of their own website showing my order was processing, the AI Bot indicated it would escalate my concerns to a live rep. A live rep contacted me the next day confirming the order, and then stated my order was already allocated, meaning the items were accounted for, and it was merely waiting in line to be shipped. She also said she would reach out to the warehouse to escalate it for shipment. After a couple of days, my order still did not ship. I reached out to the live rep again only to receive another vapid, boilerplate response from “Sarah”, the AI Bot, apologizing for my frustration and assuring me the matter would be handled by a live rep. After no response and no shipment, I started sending numerous emails to their useless hello velvet caviar email address, in addition to using the complaint/inquiry submission option through the website. I continued to receive responses from “Sarah” that were boilerplate generated responses attempting to blame the holiday rush for the delay and vaguely stating it would be a “few more days” to process. Eventually, I received an email from a different live rep who tells me for the first time that my order didn’t ship because an item was out of stock. She presented me with three options: replace the item; refund the item; or ship in stock items now and ship the other item when it becomes available. She also offered to upgrade my shipping to USPS Priority for the inconvenience. After thinking I was finally getting a response with accurate information, I responded by expressing my frustration that the previous and initial live rep advised all items were already allocated and ready to ship and now a different live rep is telling me that was not the case. However, I was still willing to proceed with the order and requested they ship my order immediately and then ship the other item later once available. The following morning, I received an email from the first live rep apologizing for the delay in her response since she was out of the office and then telling me that she realized an item in my order was out of stock. When I reiterated my email preference to send my in stock items now and send the other later, I received two emails: one from the AI Bot stating my order could not be located and then one from the first live rep who told me it was not an option and she either had to replace or refund the item. After all the runaround and conflicting and confusing emails, and after waiting TWO WEEKS for them to ship my order to no avail, I sent emails to both live reps to cancel and refund me immediately. I also filed a claim with my bank. This company is horribly inconsistent and has tremendous customer service issues. There is no option to contact a live rep either by phone or chat, so they just use an AI Bot that feeds you garbage and lulls you into a false sense of security that your order will come. I strongly suggest the owner invest in a phone number so customers can actually speak with a live rep in real time to alleviate these issues. By the way, I notice that this company uses the same AI Bot to respond to these negative reviews and urges customers to contact them through the same email address where you get to experience the fresh hell that is their “customer service”. If the owner or representative really wants to reach out to its unsatisfied (former)customers, she should provide a phone number to speak with a live rep to resolve these issues and concerns. Until then, be prepared to gamble on whether you will actually receive your order - it’s my experience you have a 50/50 shot, which is beyond unacceptable. Thumbs wayyyyy down for Velvet Caviar. I will update this post on the status of getting me refund. I am prepared to fight for it at this point.

I ordered from Velvet Caviar to Portugal and the experience was extremely disappointing for anyone living in Europe. At checkout, the website charges “taxes”, but these amounts are not the European VAT. This means that when the package arrives in your country, customs will charge VAT again, plus additional handling fees. In the end, you end up paying double taxes, along with extra charges, making the final cost much higher than what the website shows. This is not clearly explained during checkout and creates a very frustrating experience for European customers. If you live in Europe, I strongly recommend not buying from this website unless you’re prepared for unexpected and significantly higher costs than advertised.

I always have a great experience with velvet caviar tech products. A great way to have a protective phone case while it being cute at the same time is to get it from vc❤️

Best cases I’ve come across for a great price. My phone has never looked cuter! Fast shipping and safe delivery too! If I could give it 10 stars I would. I’m super happy with my purchase! I’ve already bought 2 more cases with accessories.

I have not invested in a new phone for myself, ever, to be honest. I always made it a point to make sure my kids had newer phones. It wasn’t until I got my new iPhone 17 Pro, that I decided I wanted a nice case to go along with this finally I get something brand new! 😉 And naturally, the Internet knows you’re looking for these things as soon as you think about it! So, along with Velvet Caviar multiple other websites offering a plethora of different cases popped up. However, VC stood out for me. They offered different views of the cases, they show videos of how the case will look while someone is putting it on the phone. They show the durability, the exquisite detail of each and every case on their site! But then bonus points! They have matching everything to go with!! For me, I have been a huge fan of Wicked since reading the books. I loved the first movie and I had tickets to go see the second movie premiere before technically out in theaters, so when they did this drop for “Wicked” they didn’t just offer one case with matching items, there were several! I knew that would be the first case that I wanted to purchase from them to dare I say, “test them out”. Not only was shipping fast, they always have deals on their items, the quality of this case, along with the strength of the MagSafe - Battery Pack, Ring socket, suction cup adapter is even MagSafe and doesn’t feel AT ALL like it would fall off! I also decided to try my first, “phone charm”. I have seen them on several phones before we’re not really understanding why somebody would want that because I felt like as it was at the top of their phones it just had to be some decoration; a more subtle company trying to make money for something useless. However, the charm I got from Velvet Caviar not only MATCHED all the Wicked line drop! It was also at the bottom of the phone case that additionally allows you to charge your phone should you need to and doesn’t get in the way. Oddly enough, I was so thrilled to see the quality of all the items I put the charm on my phone before the show and I couldn’t have asked for a better compliment to my phone. The times that you have to frantically shove your phone in your hoodie pocket or your pants pocket or find a spot for your phone, dropping it inside your purse till later dig it out, when you need it fast - that didn’t happen it was like a wristlet wallet almost! I received SO MANY COMPLIMENTS that night! I still do; for my case and all the extra sprinkles on top to attach to it! Honestly, you can’t go wrong! Even if you don’t like wicked, there are so many quality designs with matching everything and they always have deals! This is the best phone case I have ever used! I don’t think I will be going back to anything else anytime soon especially with how amazing this company is at making so easy to make your phone look like a boujee new accessory that everyone will notice! If I could give it more than five stars, trust me, it would be receiving that! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Case came quickly & without any problems. Love the designs & durability isn’t a problem👍🏻! Grandkids have already dropped my phone & it has survived without a scratch-will definitely be ordering more for other holidays!

Customer Service: Their customer service is exceptional—responses come quickly, often the same day, and every interaction has been smooth and helpful. Product Quality: I initially purchased the coffee-themed case with the matching ring holder, suction cup, and battery pack. I loved it so much that I showed my daughter, and she immediately ordered her own. Since then, I’ve added the Candy Cane and Enchanted Floral cases with coordinating ring holders, and as of today I’m awaiting the Martini case with all of its accessories, plus the matching wallets for the Coffee and Floral sets. I also have two additional cases with accessories arriving in the next few days, and I picked up two more during the Black Friday sale. I’m officially set for every season. This company is truly fantastic. The products are durable—I’ve already dropped my phone face-down without a screen protector, and not a single scratch appeared. The quality, functionality, and aesthetics are all outstanding. If you’re considering purchasing, run—don’t walk. And honestly, get one for every season.