VegasgloryReviews of vegasglory.com

This could be a decent casino, good game selection, straight forward easy to navigate layout, bonuses that offer a value. The only thing keeping it from being a 5 star casino is the weight given towards customer attraction vs retention. I will spare the extended version, but I bought a total of 4 packages for $80 which provided $120 SC. There was a problem getting the SC through, and I don't necessarily blame the problem on anything the casino did. What should have been resolved in 10 minutes however, took 3 days and countless emails and messages to resolve. The result being they finally credited the SC to my account even when by this point I requested the reversal of the sale. I never felt like anyone was trying to scam me, it was obvious they didn't want to deal with it, and it didn't matter whether I was happy or not. The whole thing feels like someone who wanted a passive hands off income, and that is the business model they have adopted. .It's great for them, but makes for a horrible experience if you find yourself in a situation where you actually need customer service. I gave them 2 stars instead of one, because I genuinely don't believe they are looking to cheat or scam people. They just don't want to put the time or effort necessary to make this anything other than what it is, an ATM. Nothing illegal or even unethical about running a business that way, just makes for a disappointing experience for the player. There are in my opinion to many places that are looking to build a long term relationship with their customers rather than viewing them as an ATM. As long as the games are fair, which I don't doubt theirs are, the money will equal out to you losing the same 15% no matter where you play. I enjoy it, and consider it as an entertainment expense, no different than dinner and drinks with friends. The value comes from enjoying yourself each time you play, and that unfortunately didn't happen playing here.

Customer Service is extremely horrible. I told the lady three times with my birthday was and she's still got it wrong and put the wrong birthday. If you ask him a question they're not going to answer it and then they're going to take really long breaks in between what you're trying to do a live chat they won't say anything for 30 minutes each time they'll say something that doesn't make any sense or not even answer your question then you got to wait another 30 minutes for them to do it again and again and again. I'm up $230 and I already can tell I'm not going to be able to redeem it I'm going to try but I really don't think it's going to happen.

The company is completely nonresponsive. They do not respond to emails.

This is the only website of this type that has objectively scammed me. They wait until you buy in a considerable amount, make up a bogus reason as to why your account is banned, and then take everything. Avoid. There are better options that won't take advantage of you.

Avoid this casino at all cost..everytime i got s bonus win alittle money on the very next spin they take half of it..I have screen recording to prove it and support is a joke they see my screen recordings and tell me I'm lying...wish I new how to get them in serious trouble for this.irs against the law to steal but it's ok for a casino to steal or money.. believe me I'm looking deep into this.. Customer ID: 2328258 Txwhiteboy420

New Casino for me not a bad first run just made my first redemption hopefully get it soon lots of games to choose from, will change to 5 stars once I get it

Won on their site they told me most times redemption can be instant up to 24 hours then stated after that it could take up to 10 business days. Waited only to be told to cancel redemption out and resubmit so they could send to technical team and still haven’t gotten redemption of $200 they haven’t paid me and aren’t trying to pay me. Like I won fair and square on the slots just pay me my money and stop trying to find a reason not to. Update: after going back & fourth for almost 2 months I have been told that the rules state that you can only win 10x your daily bonus and my request for redeem was more then that although it said all was redeemable. They have agreed to pay me at least $50 in good faith and as a means to resolve the issue. I do not like that it all showed redeemable and feel that needs to be fixed and explained better. & should have been said in the beginning. But I do appreciate their good faith in paying me $50 as some won’t even pay that.

If I could give this casino zero stars, I completely would. They are a complete scam.I won 350 dollars been waiting for over three weeks to get my money.Customer service is horrible.Tell you the same story over and over.They tell you it can take up to ten business days, but if you request during the week, it's usually under twenty four hours.I get told I should cancel my redemption and request and resubmit it. I never get an email confirmation about my redemption.Request I only get an email every time I cancel my redemption request and is rejected. Do not deposit money on here.I would stay away from this place unless you want to give up your money for free.I was told they're gonna get in touch with their technical department.Well that's been over a week now.Their scum stay away. It also seems customer service answers you when they want to when it's convenient for them.