VEG ER for PetsReviews of veg.com

**Very disappointing and heartbreaking experience.** We brought our beloved dog, Rocco, to VEG ER for Pets Cincinnati in an emergency situation. We ultimately made the extremely difficult decision to proceed with surgery because we wanted to give him every possible chance to survive. One of our biggest concerns is the financial communication we received before the surgery. We were clearly told by the veterinarian who performed the surgery that if Rocco did not survive, the expected cost would be approximately **$6,000**. Based on that information, we agreed to proceed. Sadly, Rocco did not survive. We were then presented with a final bill of **approximately $10,000**, which was a major and unexpected difference from what we had been told. We also felt significant pressure to make a decision about surgery because we were told the situation was urgent. However, the operating room was not immediately available, and we had to wait. This made the situation even more difficult and left us with serious questions about the urgency communicated to us and the circumstances surrounding our decision. We have contacted VEG management and explained our concerns. We are not asking for anything unreasonable. We are simply asking the company to acknowledge the discrepancy between what we were told and what we were ultimately charged, and to provide a fair adjustment given the circumstances. Losing Rocco was already one of the most heartbreaking experiences our family has ever gone through. Having to deal with an unexpectedly high $10,000 bill afterward made the experience even more painful. We hope VEG's leadership will take our concerns seriously and review what happened—not only for us, but so other families facing an emergency with their pets are given clear and accurate financial information before making an incredibly difficult decision. **We loved Rocco deeply, and we will never forget him.**

If you care about you pet DO NOT bring you pet here. They advertise exotic animals and they didn't know how to handle our ferret. They tried to charge us $2k for our ferret ear infection and then the prescribed a medication they did not carry (off label for cats) and no one local carries. Then they would not reply to the out of state pharmacy (who carried the prescription) until we called twice. I will NEVER go back. I will travel to Melbourne or Orlando from Cocoa before even thinking about calling VEG again. Save your money and your family member!.

To be clear, we do not blame all personnel equally, and we thank those who we believe did not contribute to our devastating experience. Pet owners considering this hospital deserve to know what our experience was. These are the facts as we observed them. Our dog, SCHUTZ, came to VEG Naperville on 08/15/2026 with active internal bleeding from his spleen. The hospital had identified that he was hemorrhaging. We were not told how long the wait for surgery would be, only that his surgery would follow the patient already in the operating room. During the wait, we repeatedly expressed concern about the urgency of SCHUTZ's condition and whether another patient might be taken ahead of him while his internal bleeding continued. Approximately four hours ultimately passed before surgery. During that time: We were not given an estimated wait time for surgery. We repeatedly asked whether his active hemorrhage warranted greater urgency. Approximately four critical hours passed before surgery. Donor blood was not immediately available. Plasma was not immediately available. When plasma arrived, the bag had a hole, and additional time was lost waiting for another supply. Auto transfusion was not initially offered. We repeatedly asked whether his own blood could be returned to him, and auto transfusion was discussed later in his care. Equipment around him repeatedly displayed low-battery warnings. SCHUTZ continued losing blood and deteriorating while waiting for definitive control of the hemorrhage. By the time surgery occurred, his blood values were critically low. VEG Naperville publicly presents itself as a 24-hour emergency hospital and advertises emergency surgery. VEG also lists blood and plasma transfusions among its services. Our experience was that these critical resources were not immediately available when SCHUTZ was actively hemorrhaging. We understand that no emergency hospital can guarantee an outcome or prevent multiple critical patients from arriving at the same time. We also cannot say that earlier surgery, blood, plasma, or auto transfusion would definitely have saved SCHUTZ. Our concern is that we brought an actively bleeding dog to a 24-hour emergency hospital and experienced a prolonged wait for surgery, unavailable blood products, a delay obtaining usable plasma, difficulty arranging auto transfusion, repeated equipment warnings, and the need to repeatedly ask whether his condition warranted greater urgency. SCHUTZ died shortly afterward.

Late night death of my 17 year old cat Tyler, needed him taken care of in a decent fashion. Place was hopping on a Saturday night. Staff was kind and caring, many nice little touches including writing Tyler's name with a heart on the door of our room, sending a sympathy card to my home with personal little notes, hand-signed by staffers. It was a bit pricey, but money was secondary at that point.

Took my dog in due to severe oral infection after a dental procedure at my vet. Out of the blueThey want to check for cancer due to swollen lymph nodes. $1,100 cost. They immediately diagnose lymphoma on a dog that was perfectly healthy 5 days before. Went to my vet 2 days later, it wasn't lymphoma but a severe infection. They were in a big hurry for no reason to give us a death sentence! Malpractice! Littleton, Colorado location

Tell your blonde “doctor” (who cared more about her hair and nails )at your Scottsdale location that my dog’s lives were saved by metronidazole and the Giardia treatment. After I showed a 6 year history of my dog having symptoms of Giardia- she dismissed me and told me “I don’t think metronidazole will help.” Yes it will - when they have Giardia it will freaking help. Go back to school, pick up a book or actually examine the patient next time. You are awful. By The way I don’t think that your patients should be seeing surgeries happening in the middle of the room, and patients that you’re having to give CPR to. I will never go to your facility. It’s a complete disaster. A Dog coded while I was there. What is wrong with you?

The vet was unable to insert a catheter for my cat due to a blocked uretha / kidney stones. She wanted to charge over $9k initially to treat. I said that wasn't feasible and would have to just make cat comfortable. (Something didn't seem right.) She dropped the price to $6k and attempted to catheterize. She was unable to insert cath. Took the cat to another facility, and they were able to do it right away and charged less than half. I requested a refund from VEG, but didn't get all the money back. Very leary of this office, won't be back.

Gross Negligence, Abandonment, and Zero Corporate Accountability I am writing this to warn every pet owner. My 17-year-old companion, Octavia, was brought to the Brentwood facility. The primary practitioner, Dr. Anthony Chance, explicitly promised extra comfort measures so she would not feel any pain. Instead, after giving an injection, he abandoned us alone in the room for an hour and a half. Despite my repeated, desperate pleading for help, he never returned. Octavia was left to suffer unspeakable, horrific agony with her eyes rolled back into her head. I am permanently scarred by the trauma of witnessing her final hours. This clinical negligence is backed up by documented medication dosage errors and critical discrepancies in VEG’s own internal peer review notes (Dr. Gruber). Dr. Chance has since been relocated across state lines to the Overland Park, KS facility (License #VET006607). I issued a formal, evidence-backed demand letter to VEG management on June 15, 2026, requesting a full financial refund. Corporate management has chosen complete silence over professional accountability and has ignored all correspondence. They took thousands of dollars, abandoned a dying animal, and refused to respond. Avoid this organization at all costs.