VCA Animal HospitalsReviews of vcahospitals.com

The others were fine. I felt that I had an honest review & asked for a day to think about it. I was with my spouse and a friend & the vet tech need to be fired. She had “bozo the clown” blue frizzy hair on one side and told me it’s double the price for an x-ray so it jumped from 380 to early 800. On my out, she made a statement reflecting a personal vendetta.WTF?

This review concerns a recent interaction with VCA College Hill Animal Hospital (Cincinnati, OH) that raises significant issues involving misrepresentation of policy, inaccurate statements regarding legal requirements, and unprofessional conduct by staff. I contacted the clinic on 13 November 2025 to request clarification about an additional $90 exam fee for a routine vaccine, despite my dog having had a full exam less than six months priory. During this call, both the receptionist and the supervisor stated and with confidence—that this fee was mandated by “U.S. law” and “state law.” Prior to making the call, I had already reviewed the applicable Ohio regulations, including Ohio Administrative Code 4741-1-03, and was aware that no such federal or state law exists requiring a paid exam before each routine vaccination. The statements provided by VCA staff were therefore factually incorrect and presented clinic policy as binding law, which is extremely concerning. I have no objection to paying for necessary veterinary services. My only intention was to clarify whether this fee was an internal hospital policy and to inquire about any alternative options. When I attempted to obtain clarification, the situation escalated inappropriately. The receptionist responded in a dismissive tone , yelled something, after my question why she is taking such way , she transferred me to a supervisor (as the receptionist stated). The individual I spoke with afterward did not consider it necessary to provide her name or identify her position, which is highly unprofessional for someone acting in a supervisory role. The supervisor proceeded to interrupt me repeatedly, raised her voice, dismissed my questions as “arguing,” and refused to allow me to complete even a single sentence. When I attempted to inquire about possible alternatives or options, It was categorical “no “ and the call concluded with her abruptly ending the conversation. This interaction demonstrates multiple areas of concern: 1. Misrepresentation of legal requirements Clinic policy was inaccurately presented as “U.S. law” and “state law,” despite no such requirement existing in federal or Ohio statutes. 2. Failure to provide accurate or consistent information Staff offered contradictory explanations and did not attempt to clarify or correct misinformation. 3. Lack of professional conduct The dismissive tone, interruptions, raised voices, and abrupt termination of the call fall below the expected standard for veterinary care providers. 4. Inadequate supervisory response Instead of de-escalating the situation or addressing the receptionist’s behavior, the supervisor contributed to the escalation. I have submitted a formal complaint to VCA Corporate and am preparing a detailed report for the Ohio Veterinary Medical Licensing Board, the behavior I experienced is serious and needs to be reviewed by an official authority Clients have the right to receive accurate information, transparent policies, and professional communication instead of abusive . Unfortunately, my experience with VCA College Hill failed to meet these basic expectations.

I need help the 2025 November 4 at 2:45 PM. My best friend has passed away. I believe that they could’ve helped me if they helped me but unfortunately they refused. I thought they would’ve been better than my vet, but I was wrong because of them because of my vet and because of why they only want money before they even help you my best friend has passed away And I’m very sad

I am writing this review regarding my experience at VCA Hollywood Animal Hospital in Hollywood, FL. I brought my 6-year-old cat for a referral due to suspected kidney issues and spent over $3,000 without receiving a clear diagnosis or treatment plan. During her last visit, my cat sustained a claw avulsion (a ripped-out claw) while under their care. The doctor never mentioned it. I discovered her paw was bleeding only while paying at the front desk. When I asked what happened, staff said she had scratched a doctor and “run around the room,” causing the injury. When I was called back, I found my cat tightly restrained in a blanket, screaming in distress, just to get her paw cleaned. The doctor admitted she had not used enough sedation due to concern about her heart. If sedation was unsafe, they should have recommended a CT scan under anesthesia from the start rather than causing unnecessary trauma by doing a procedure that was pysically hurting my pet. After I raised concerns, they offered a complimentary CT scan (Still paying 600 USD more). However, after I posted an honest Google review, they withdrew the offer and said they would only proceed if I deleted my review, agreed not to post another, and signed a liability release form. Later, VCA corporate offered me $940.95 under the same conditions. I declined because this is unethical and appears to violate the Consumer Review Fairness Act.My concern is that this corporation can harm pets and then try to silence clients who speak up taking advantage of financial or the urgency we have for our pet care. I hope my experience helps other pet owners make informed choices and encourages more ethical practices within VCA.

AVOID AVOID AVOID. This place is a huge scam. Went in to have my kitten's spay evaluated, since she had a seroma, and possible test for a uti, since she was having some outside the box urination. They tried convincing me to do close to $500 worth of tests for things she had already been tested and vaccinated for, or for tests that are inaccurate at her current age. Then they said "The test is inaccurate, so you'll have to come back and do it AGAIN in 2 months, but we should do it anyway." They barely even glanced at her spay and completely ignored the uti question. But man, were they quick to try and sell us on probiotics and their bs 'care club.'

I have been bringing my German Shepherd to Pinnacle since she was just 3 months old. She is now older (almost 12), with failing hind legs, and like many shepherds, she experiences high anxiety at the vet. Despite this, she has never bitten, snapped, or harmed anyone -- even without sedation -- in all her years of care here. At our last visit, the clinic falsely noted that we had given her anti-anxiety medication, which we had not. She was anxious, but no muzzle was needed and the staff were able to give her injections and complete her exam without issue. This most recent visit was simply for another quick injection -- something that would take literally seconds -- yet we were told we could not proceed without her being on medication for two days beforehand. Amanda, the staff member we dealt with, claimed my gsd was aggressive, snarled and growled so she needed to prioritize her staff's safety. I don't know where she got this information but it certainly wasn't in the notes and having attended every appointment with Millie I KNOW that my pet has never been aggressive to the technicians or the vets. While I understand safety is important, this reasoning is hard to accept given my dog's long history here without any incidents. If Amanda doesn't know the difference between aggressiveness and anxiety she shouldn't be working there!! Amanda decided to be a hard hat and showed zero compassion. We have never been turned away before by the staff. There was no apology or willingness to listen to my perspective as the owner. My dog desperately needed this injection for her deteriorating legs, but Pinnacle refused to provide it. In addition, since being acquired by VCA, the clinic has also become significantly more expensive and increasingly focused on selling as many additional services as possible -- whether or not they are truly necessary. This experience has left me feeling the clinic is no longer a welcome place and that they do not truly care for the pets in their care or respect the owners who know them best. All they care about is making as much money from the owners as possible. After years of loyalty, they did not return the same. I will not be returning.

I thought I would try it out- they had a first exam free offer. I booked it, went in, and was told that we were eligible. They only do exams where nothing is wrong- not sure why you need an exam then, but ok?

Why so many one star negative reviews. Must be a reason. This hospital is a nightmare for pet lovers, they only suck your money but no love for pets at all, I really don’t know how they still in biz? I regret to have my dog there and received the coldest treatment and died. Even in his last few minutes, I was begging the doctor open the oxygen room so I can touch my dog, but she refused and said it will affect the other dog to get oxygen! Then she just sit down and drink her coffee. Chatting with others colleagues and careless at all. My dog took all exams a week ago when he first into the emergency condition, week late he repeatedly confronted with the same hearth issue , but the other doctor insisted to take blood, ultra sonic and x-ray again. I explained my dog is 15 years olds and not safe to keep taking these exams. But the doctor refused my concern and insisted did all for charging me a lot money. This doctor even promised me to have the dog back to good condition tomorrow morning. I don’t care to spend the money, but my dog passed away a few hours later, I can see how much pains my dog suffered from his tears. I also feel so angry this new-hand doctor used my dog as a testing animal and making cold money. But it is too late. I wish I can give NO STAR if there’s an option seriously. Hope someone can see this review before taking your loving pet to go there.