VCA Animal HospitalsReviews of vcahospitals.com

After years of automatic payments, my wife's credit card got lost & re-issued w. another number so automatic payments didn't go through. I didn't get any notices from VCA CareClub (although I guess it could have been missed) and it wasn't "on my radar". But by the time I called, fully ready to pay whatever was owed & give them my new card payment, the (very rude) "customer service" person told me that there would be a $50 sign up charge. I did not pay based on principle and my 30 years working in the business world, understanding best practices in Customer Service. I have been going to the VCA bringing Bella (17.5 years), Tai (9.5 years) and now Minne (3.5 years). We incurred roughly $15k in bills treating Tai's cancer. We're taking Minnie to a cardiovascular doctor (Orange County VCA) and have run a huge bill there also. So I'm not usually one to argue over $50 except if there is principle involved and somebody is being very rude to me.

The lakewood location never has appointments. My dog had coughing spells...I guess it wasn't too important since the only thing available was a month later. The wait list is a joke. Luckily it was Banfield to the rescue and I was able to get my pet within 2 days of scheduling.

I took my bearded dragon there who is 7 years old. They wanted to keep him overnight so I put down a hefty deposit. I left there around 3:30. I got the phone call around 5:30 he has no heartbeat. The lady said since it’s a reptile they need to keep him 24 hours so I can pick his body up the next day at 4. That means he died 30 minutes after I dropped him off. When I picked up the body they charged over 500$. They did exrays and a bunch of things to bring the bill up. I stopped at captive bred to get the things the vet said I need for him. I told the pet store owner my dragons symptoms and he said his did the same before he died. The vet should have known this the body language and symptoms were clear. If you have a reptile, DO NOT take them here.

AVOID! I went there with a sick dog, they charged me $525 for the visit and bloodwork and came back saying she needed all sorts of treatments from blood transfusions to surgeries. When I couldn't afford those options, They told me my dog was going to die, recommended we put her down. Talk about devastating. Even their quote for putting her down was exorbitant so we decided to go home and let it happen naturally. I reached out to a couple of other vets I know, both were *appalled* that VCA urgent care sent me home without antibiotics, the obvious first line of defense with a dog presenting with a fever and high white blood cell count. So I took my dog to another local vet once they opened; the vet examined the dog and put her on a course of antibiotics. It worked, the dog is fine. Unlike VCA urged, I did not need surgery, or a blood transfusion, for thousands of dollars - I needed a $30 round of antibiotics. These people showed themselves to be all about the money, dishonest, and NOT the place to take a pet that you care for.

We have been clients of Anderson’s Corner Vet for over 9 years. Since VCA has taken over, the customer service is terrible. They raised prices for overnight to the size of the dog instead of the size of the crate. It now costs us $90 a night for our dog. Most of the time when I call, I get an answer service. I emailed the person in charge of boarding and she never emailed back. I notice that the employees who have been there many years have quit. I intend on finding a new vet. I would never recommend this vet to anyone.

What happens when you are asked to go to another vet? well, the vet is puffy eyed, and reluctently gives my pet a vacination, I am puffy eyed. What just happended. I am stunned. The VCA had been my care provider for several of my pets since 2008. Last - mother dearly departed and my last connection to her was her dog died in my arms 2019, a year after mother's passing. And before that her oldestdog passed 2010. That was my last connection. No matter where I lived Toronto - I have had great vets care for my pets since 1997. Why did this Vet : accused me of not caring for my dogs; threaten to call law enforcement, force animal inspection; to even consider medical wellness of my dog infront of her. or to even see my other rehomed aged 6yr pet (who need of surgery to spay). Yet only begrudge giving my oldest dog -a vaccine that she was due for. Its April 2024. this is verbal bullying and abuse. I was crying and stunned. After closing out the 2 accounts, stopping care club payments (which they received 3 months of care payments for no services $$$ x pets more money) -I left.. its urgent-I am smart enough to keep my pets Insurance plans. Carefully I find vet in a week and get urgent surgery for her. Her health was more important that the non sales pitch of the last vet who refused to see her. Another three months later July - Surprised - I cannot order food from my new vet through mollies >>> because my MOLLIES account [ past 3 years of paid delivery - is tied to the LAWRENCE VCA.] Confused? its all about the money. not even about the care of my pets. Since June 28, 2024 - MOLLIES.CA and tech support receive 7 communications from me ( emails, human phone calls, and more emails to mollies to close/transfer the account; and today- finally an email to LAWRENCE VCA) this weekend to demand that the account be closed so that a new account with the new vet for food orders be opened. ( a different VCA VET at a different location) a) MOLLIES phone lines and customer service terrible - non - existant. no response since June 28/2024 b) response times, NONE... I cannt order food c) ASK for refund my money $612.30 because I cannot place any order for more food of mollies through my new VET. d) my new vet needs to monitor the diet they prescribe... not the old vet. so why buy from OLD VET? ( I bought the food for my pets health for several years.) so why do I stop now. because I cannot switch providers when I was asked to leave! and take pets account elsewhere. e) whats the point... I am going to have to spend more money on getting food that the dogs will have to GET USED TO, and certainly it will cost more ( time, , gas, back breaking effort, and I have crippling arthritic pain. I still get up and care for my pets, walk, poop and scoop, feed, water, take them to vets, and groomers. f) the previous orders were delivered to the door but now I have to buy it and carry it from store, to car, to house, to feed my dogs for another year. SO since I cannot order (auto-re-order and door delivery ) I want my money back... g) VCA Lawrence- really don't want you- even after you pay for years $$$$$ of pet medical care, euthansia, wellness plan, operations, examinations, medical illness, vaccines, prescription food/drugs.. then when their staff are not clearly delivering or understanding the elements of prepaid pet service and client service communications. They treat you like garbage and force a type neglect and control to Molly account (cann't close it, cann't transfer it, they want to keep the kick back for auto re-order as if you are still their client) - and they won't even update your account.. even when you are not their client. h) I think its time for standardized client care. they really are competitive for service, and billing, but not on customer satisfaction. They just want control/ neglect your billing, keep the auto reorder subscription going so that you're forced to give them commissions even after they throw you out after paying and devouting the care of your consecutive pets, since 2008? and that is alot of years. so Will I buy MOLLIES again... not from RUINOUS vet clinics with front line staff as toxic and poisoness as the last one. I couldnt even ask them to examine my vacinated dog for care at that wellness check. and to think the VET gave her a vaccine begrudgingly. IF I was neglectful of my dogs would I bring her in for one of the unlimited wellness check or ask monthly for her nails clips, what is wrong with that ... its a wellness check for early detection and vet used it to blame me? when I am the one to bring my old girl in and paid major $1500 extensive 12 month heartworm medical therapy - and years of wellness care plan- why am I treated like a bad pet owner ?? conclusion - I am glad I left the toxic staff at VCA Lawrence. Petty.

My French Bulldog has been in several times. We know he has disc problems and have always waited hours to see a vet only to be given dog pain drugs. Great. It does always happen on a weekend and I know this is what's happening tonite. I called to see if you'd look up his record and help us out and of course. No. Bring him in and wait and then go home with same meds. NEVER will I recommend. Money talks...thanks.

"Poor" seems to be the common rating for the VCA hospitals. My experience was nothing less. The front clerks are less than helpful and inexperienced and the vets refuse to take the time to come out front to discuss your pets underlying problems. They also refused to hold my pet for observations and recommended I go to a different vet. I am extremely disappointed with this experience and the staffs lack of empathy for my pets ongoing situation. I will never go back to a VCA facility and do not recommend anyone to waste their time, efforts or money.