I’ve deleted my first review which wasn’t super negative just stated I had some faulty vapes the couple times I’ve ordered. Within the same day I had the best experience in customer service I’ve had in years!! Great customer service is hard to come by nowadays!! The gentleman from Florida was more than helpful and took care of my faulty products!! I am no longer gonna hesitate ordering again!! 😎 5 STARS
NM
Nissim M.
Don't ship on time
I was supposed to get my product 5 days ago and its still not here and they refuse to give me any sort of refund or compensation
Edit I got a partial refund after I sent this review within 30 minutes this Is good customer service, I'm changing my rating from 1-4 stars
(I just hope my items come)
JG
Jeep G.
vapemarkdown.com is the way to go
vapemarkdown.com is extremely accommodating ~ customer service is quick to respond to questions/concerns ~ very prompt to credit for any defective merchandise that may arrive. They’re fast to restock sold out items! They carry my two most favorite devices (at great, competitive prices)! I order from them all the time and will continue to! I highly recommend! Triple A+++ review …with… 5 STARS *****
SL
Sheri L.
Nothing but great!!
Nothing but great!!! Everything I've ever bought from them has arrived in perfect working order and shows up so fast. You can't beat they're prices. I will only order from these guys!!
KR
Kristy
110% recommend!
I’m so glad I found this company! It literally saves me half of what I’d spend. And they have such a great selection that I’ve found new things I didn’t even know I needed! The guys are very friendly and quick to respond for any questions you have. It’s a breath of fresh air to have a company that gives you great prices, fast shipping and great customer service!
LS
Linda S.
Vapemarkdown is just SUPER...
Vapemarkdown is just SUPER...super reasonable. super fast. super responsive. Have not had problems with defective merchandise yet, and they even credited me for something I ordered in error and wanted to return. I am super happy!
MR
M R.
Good place to shop
Had a prior bad experience with faulty vapes and avoided for a long time. Decided to give them another shot and they did very well order came quickly and they even called to let me know they were out of an item I ordered and let me select a different item. So far no issues with the pens but I also didn't order anymore kangvape 5000. I will continue to use this company as my go to.
SO
Shelia O.
Confused… Happy!
I started ordering here a few weeks ago. Super fast shipping, all my order was correct. So I still had six Kangvapes left from my first order because of others I had bought different places and I ordered again here. However last week I opened one and it wouldn’t work, running juice everywhere, I opened a second , same thing. I emailed them and they called me and credited my card. By the next day, three more did the same thing. Total of five in the trash, I emailed them and they credited my card and then emailed me and told me- DO NOT PURCHASE FROM US AGAIN. I could not believe that. I know these vapes were defective, it was not their fault at all.
I have checked these vapes as I open them, they are authentic. I know these vapes can be defective because of the juice and then the shipping . I have no idea why they would emailed saying not to purchase from them again. I’m sure if they purchased bad vapes, they would want to be reimbursed. I didn’t want the money credited back to me, just replace the bad ones and I would have been super happy. That didn’t happen. I spent a total of $224.24 . I feel like the customer service didn’t service the customer. I fully recommend this place, bad vapes are not their fault but bad customer service is. That is why I left a 3 star rating.
Updated!
This morning I received a call from Jack, apologized for the email I was sent and has promised to send me a coupon code for my next order. I will be ordering from this company again. They have authentic products and super fast shipping. They have made things right for me and that means a lot. Thank you vapemarkdowns!