Anne
25 of 36 items were bad coils or dry…
25 of 36 items were bad coils or dry liquid. The situation had been getting worse since the beginning of '25. My last order was fulfilled on 11.1.25, and I'm really upset by the bad coils, especially (possibly due to no eliquid). Bugatti and Cuvie were all fine. Everything else was bunk. I'm seriously considering changing my go to company. I store everything upon receipt in original packaging at 38F, 20%humidity or less. In response to the reply, I have previously contacted you with the same issues, but I've been told that it is past the exchange period, and there is nothing you can do further. I stated very clearly that my last order was November 1, 2025. The reason this review is just now appearing is because I received a request to review your business on the day I submitted this review.
Response from VapemarkdownJul 22, 2026
Hi Anne, We're sorry to read your review. We were surprised to see it because we never received an email, phone call, or support request regarding this order. Had you contacted us, we would have gladly investigated your concerns and worked with you to find a resolution. The order referenced in your review was fulfilled on November 1, 2025, and this review was posted more than eight months later. Disposable vape products are consumable items and are not covered by a lifetime warranty after extended periods of storage. If you still have your order number and would like us to review your concerns, please contact our customer service team. We'd be happy to investigate the matter and determine whether there is anything we can do to help.