KENNETH S.
I placed my order on 4 May 2018 as of…
I placed my order on 4 May 2018 as of today (14 June) I still do not have the entire order. I had to call and complain 5 times as parts of the order were not received. When one part of the order was received I complained that most of the order was missing and was told that what I received was all there is. I argued by reading from the internet ad noting all the parts that were included in the sale. Finally the sales rep checked and agreed. I eventually received this major part of the order. I never received an invoice until 12 June when I argued that my charge account was billed on 7 May and I never received an invoice but was told different prices each time I called to follow up on my missing order. The price being charge was NOT the price listed on the Internet when I ordered on 4 May. On 12 June the sales rep corrected after I argued and she sent me an invoice promising a refund on overcharges. This was an expensive order for me and originally promised 3-5 day delivery. Now 14 June and then plumber I hired is still waiting to do the work. My experience is evidence of the worst service I've ever received anywhere.
Response from Van Dyke's RestorersJun 19, 2018
Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of the volume of orders we receive yearly, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring this is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased. Please feel free to contact us if there are any other questions or concerns. 1-800-787-3355