Van Dyke's RestorersVan Dyke's Restorers has over 25,000 items to make your house a home. Choose from Vintage styled restoration hardware and supplies for any home decor project.
Van Dyke's Restorers (vandykes.com) has 683 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 125 reviews with 1 star · Clear filters
Blane B.
employee didn't know about product. What she explained was not correct about product. Waste of my money
Response from Van Dyke's RestorersAug 3, 2018
Dear Blane, Thank you for taking the time to leave us a review. Thank you for bringing this situation to our attention. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
ann D.
The piece would not work for our drawer. Had to order something else from a different company. Need to return this product.
Response from Van Dyke's RestorersAug 3, 2018
Dear Ann, Thank you for taking time to participate in our review. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. If you are in need any further assistance please contact us at 800-237-8833, and a representative will be happy to assist you further.
jeff B.
1 star because because 0 is not an option Worst service of any supplier I deal with Will use other options
Response from Van Dyke's RestorersAug 3, 2018
Dear Jeff, Thank you for taking time to participate in our review. We are very sorry to hear that you have had a negative experience with our company. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.
MILES M.
In my initial attempt to order a product I was on hold for 45 minutes and ultimately hung up. My second attempt, I was on hold for 35 minutes. I finally got a hold of a representative and ordered a product in "SATIN" nickel. The product arrived in "SHINY" nickel. I called back and waited 30 minutes to talk to someone. When I did they told me that the Satin Nickel is actually Shiny Nickel though it clearly says on your web site "SATIN NICKEL". When I pointed that out to your representative that there is a world of difference between "Nickel" and "Shiny", she told me that is the way it is. Period. I then received the invoice which contained sales tax. I attempted three calls and multiple wait times to your people to clear that up as we are a wholesale customer. My experience was a disaster!!
Response from Van Dyke's RestorersAug 3, 2018
Dear Miles, We are very sorry to hear that you have had a negative experience with our company. After reviewing your order, we are happy to see that you were refunded for the sales tax on this order. We want to thank you for participating in our review and providing specific feedback. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
Oregon
Disappointed. Products were fine, but my repeated requests to be unsubscribed are being ignored. Every piece of spam I get from this company, the less likely I am to order anything else.
Response from Van Dyke's RestorersJun 27, 2018
Thank you for taking the time to report this email issue you have been having. We have confirmed with our Marketing department that you have been opted out of all email messages since May 25. If you continue to receive them please reach out to me directly. Brad Buchanan, Customer Service Manager - 864-941-4525.
todd O.
I expected my product in 7-10 business days as advertised on the order and received it on the 16th day. Missed my window for construction and couldn't use the product I ordered and they wouldn't take it back. What a waste of time, effort, and money.
Response from Van Dyke's RestorersJun 27, 2018
Thank you for letting us know your order did not meet expectations. I would love to hear about your issue so we can try to correct what went wrong. If you would like you can call me and we can discuss. Brad Buchanan, Customer Service Manager - 864-941-4525.
Brian D.
None of the keys fit...
Response from Van Dyke's RestorersAug 3, 2018
Dear Brian, Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers. If you are needing further assistance with this order, please contact us at 800-237-8833. A representative will be happy to assist!
Stanislav K.
Worst service that I ever had. 04/02 I made Order #: WEBVR2632504 Couple weeks later I called to the company to make return. 04/20 I received return label and sent this order back. And that's it... Last week I called to the company again to find out about my refund. Some guy told me that he going to figure out about that and call me back or email to me next day... Also I sent couple of emails to Sydney Shealy (Customer Care Returns Specialist) and still no response...
Response from Van Dyke's RestorersAug 3, 2018
Dear Stanislav, Thank you for taking the time to leave us a review. Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. After reviewing your order, we are happy to see that your return and refund have been completed. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.