Van Dyke's RestorersReviews of vandykes.com

After a recent order, they sent me a coupon for "$10 off your next order of any amount." Before I inserted the coupon code, the shipping cost for my order was $6.99. As soon as I inserted the code, the shipping cost jumped to $13.99. I wrote to them to try to obtain an explanation, but never received an answer. This is totally dishonest and immoral. Nice way to treat your repeat customers, particularly at Christmas!

I was unable to cancel an order I placed night before, $65 shipping for $6.60 merchandise I was first unable to locate in Canada.Sent email back to company that night to cancel but automated response was to talk to customer service rep. 8:45 next morning called to cancel, but the rep said it was already committed for shipment although wouldn't physically ship until the next day. Had already unsuccessfully tried to appeal the shipment cost since shipment cost for same product was $25 six months earlier. Really sucks, if you place an order don't expect to be able to cancel at all.

I'm learning you need to check the reviews of the online websites. YOU WILL MOST LIKELY REGRET BUYING FROM THIS COMPANY. I was sent 2 damaged items and I've been getting the runaround for a month now on getting the return label. Their Customer service team are liars. I will write a negative review every day I have to wait to get my money back. This may turn into a soap opera

If I could click zero stars I would have. Their restocking fee is not highlighted anywhere on their page. Charges 10% 0-30 days and 20% 31-60 days. In the land of shopping online this seems inappropriate.

Worst customer service I have ever had. Missing a backplate from pkg with knob. They adamantly demand that I send them various pics from the order in order to give me what I ordered. Customer Service Rep put me on hold when I stated that this was ridiculous. I am referring to 1 pkg of 6 that I ordered. Cost was under $5 per pkg with $8 shipping. This is not worth the hassle. Will go without the 1 backplate.

I Purchased some oil rubbed hinges and gate hardware and put it on my gate. In a short amount of time it began to show black run streaks and rust and cause damage to the wood on my gate. After this happened I looked up the product and read that those types of things can happen with the oil product. I re-ordered the black powder coated product to replace it with. After placing the order on 7/3 I found out that part of it would be backordered And not available until July 30. I called to find out when it would be shipped and found out that part was now backordered to August 30 and they were holding my whole order. Why no communication? I talked with someone who said they would split the order and ship the parts that were in stock now. Two weeks went by and nothing arrived. I called this week to find out what was happening and how I could get the parts that were in stock shipped to me. Someone told me they would check with a supervisor and get right back to me, again it’s been several days with no contact. I am very disappointed in both product and service. The icing on the cake is that I got a catalog in the mail today. It’s unlikely I’m going to order any more products until this is resolved.

I bought a latch (#02006027) which broke in less than a week, unfortunately I waited past the 30 day warranty to deal with it, so now I'm out of luck. Poor workmanship, and poorer company warranty. I don't think I will be ordering from them again, their loss.

Horrible experience. Still don't have half my order.