Van Dyke's RestorersReviews of vandykes.com

Do NOT do business with these people. I have never had a worse customer service experience. Ordered a table leaf, which arrived split down the middle. No problem, stuff happens. I contacted them to request a refund. That was nearly a month ago. I have now renewed that request, and sent pictures as requested, FIVE times. Just followed up with them again. "Looks like we're waiting for you to send pics" they said. Now looking for a concrete post to bang my head against.

I wrote a review dated Nov 30, 2020 expressing disappointment with Van Dykes' customer svc. The next day Van Dykes posted a reply apologizing & stated that they would like to resolve the issue. They further ask that I contact via email "Jarrod". I did exactly that ... and never heard back from Jarrod. I did receive a generic letter asking that I contact their customer service number which is somewhat laughable for customer service was the genesis of my issue in the first place. I am perplexed as to what else I can do.

HORRIBLE Company! I placed an ordered on 9/27/20 and still don't have my item. Initially I was told it was on back-order. In the middle of November I was told it was being mailed out. Two weeks I am told that the item is sitting in customs. Their website looks like they have so many items but the truth is they HAVE NOT ITEMS!! Do not patronize this company!!

I wish I had read TrustPilot before ordering from Van Dyke's. I typically do but it looked like a reputable business and was the ONLY place I could find antique cabinet latches and matching hinges in the color scheme required for my project. It has been a horrible experience overall and I will not place future orders. The only person who has even been remotely helpful is Angela in customer service. However, I have been outrageously overcharged for expedited shipping that was supposed to be free b/c I have been waiting nearly two months for my order. I was promised a refund, which I'm sure will come eventually only to have the same thing happen again today. You'd think at this point they would have noted my account to treat with care after how frustrating this has been. I understand that we're in a world where staffing is low and people are under enormous stress but this is truly a bad experience that I wish to never repeat. It's unfortunate b/c as the owner of an antique house I need these types of businesses to get authentic pieces. I'll be finding another retailer.

Do not do business with these people they will take your order,charge your credit card,not ship you the order then give you the run around and lie about when it was shipped.Horrible experience

They charge you quite a bit to ship then if you return the product they charge you a restocking fee. 10% in the first 30 days and 20%+ 30-60 days. I purchased 8 drawer pulls for $50 dollars, but with shipping order came out to $75. The hardware didn't fit so they charged me another 10% to restock 8 pieces of small hardware. DO NOT BUY HERE, buy somewhere else where you can return your items without being charged unnecessary fees.

HORRIBLE--NEVER AGAIN. Placed an order with CSR on Friday, checked inventory and paid EXTRA for shipping to have by Tuesday. Didn't arrive on Tuesday so I called Van Dykes CSR to check status. "I show this on backorder". WHAT? We checked inventory at time order placed AND paid extra to expedite...why would i pay extra to receive when you don't even have it, much less being able to ship out? Van Dykes never called to let me know. Carpenters wasted 2 hour drive each way to install that evening. Utter bunch of unprofessional hillbillies--i will NEVER rely on VAN DYKES RESTORERS again. They are inept and unprofessional.

We are not first time buyers,so where is my order , they (VDR) rely on their vendors for shipping and tracking . Meanwhile, the customer sits in limbo for two weeks wondering if his order is processed or returned or shipped or just forgot about . My suggestion is to get better service from your vendors to better serve your customers or you many not have any customers. Merry Christmas I think not for one of my best customers. You have made me look like a fool to my customer. Just send me a tracking order number Please.