Van Dyke's RestorersVan Dyke's Restorers has over 25,000 items to make your house a home. Choose from Vintage styled restoration hardware and supplies for any home decor project.
Van Dyke's Restorers (vandykes.com) has 683 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 55 reviews with 4 stars · Clear filters
William F.
Great product, shipping is too epensive.
Response from Van Dyke's RestorersSep 5, 2018
Dear William, Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
Kathleen G.
easy to paint. a few flaws in the surface but nothing that anyone would notice.
Response from Van Dyke's RestorersSep 5, 2018
Dear Kathleen, Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.
Marcie S.
It can take a rather long time to receive an order and there’s not good insight up front about how long it will take.
Response from Van Dyke's RestorersSep 5, 2018
Dear Marcie, Firstly we would like to apologize for any inconvenience you experienced due to shipping issues. We are working diligently to improve our shipping standards for our customers. Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
CHUCK S.
The service was very good. There were items missing from the original order. The staff at Van Dykes helped me receive all of the missing parts, and kits.
Response from Van Dyke's RestorersSep 5, 2018
Dear Chuck, Thank you for taking the time to leave us such a nice review. We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We look forward to serving you again.
William T.
We wanted matching colors for our hinges and cabinet latches. The hinges were the correct color. The latches that came in a separate box were black. We could not use them. We still do not know what to do with our cabinets.
Response from Van Dyke's RestorersSep 5, 2018
Dear William, Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.
William W.
Great product (hanging brackets for Victorian wooden screens)! One little glitch was that some of the provided screws had heads that were smaller than the holes in the brackets. I used some larger screws from my hardware inventory.
Response from Van Dyke's RestorersSep 5, 2018
Dear William, Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
Ralph D.
Good service & communication, purchase shipped to Australia relatively quickly although the rate was higher than I have paid for other US purchased. Highly recommended however.
Response from Van Dyke's RestorersSep 5, 2018
Dear Ralph, Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.
John
I ordered carriage door hardware for 5 overhead garage doors which is a lot of pieces. Van Dykes is usually quick to ship orders so after 2 weeks when I hadn’t received an email that my order had shipped I called customer service. They politely told me they didn’t have enough inventory to fulfill my order. A few days later I received most of my order and the remainder arrived a couple of weeks later.
Response from Van Dyke's RestorersSep 5, 2018
Dear John, Firstly we would like to apologize for any inconvenience you experienced due to shipping issues. We are working diligently to improve our shipping standards for our customers. Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.