Van Dyke's RestorersReviews of vandykes.com

Horrible customer service. I tried to cancel an order before it shipped to me (~10 days after ordering it still hadn't shipped). I was told this would be taken care of and I wouldn't be charged. The order showed up. I had to jump through all these hoops to return and was told I'd get a full refund since I should have never received the order to begin with. It has been over a month and despite probably close to 10 emails requesting a status update, I haven't heard anything since they sent me a label. I have been on hold for over 15 minutes and haven't spoken to anyone. I still don't know if they even processed my return.

I ordered an additional copper backsplash sheet on 11/7/22 (WEBVR3554912). It was in stock at that time. When neither received nor heard anything by the week of 12/26 I contacted customer service. Spoke to a rep who told me she would check on order and get back to me. I never heard back from her. After 3 weeks in January I called and rep said he would get back to me. A few weeks later he got back to me and said it would be sent out the end of the following week or beginning of the next week. At the same time I was on my computer a pop-up appeared from Van Dykes showing my backsplash pattern and said "order today, in stock". There was a chat button which I enabled and they answered me with the same time frame for delivery as the previous rep. About 3 weeks later I got a phone message saying the order would ship around 3/17. Nothing arrived. Called 4/13 and rep said it was out of stock. Then he looked again and said it showed 3 pieces in stock. He guaranteed me he would talk to "someone" and make sure one of the 3 would be sent to me. He said he would get back to me...still waiting. I have been a customer of Van Dykes for the last several years. I have never experienced such incompetence and indifference from a "reputable retailer". Disappointing on so many levels!

The photos on their website look nothing like what you receive and they charge a $10 restock fee for every return no matter what the reason.

Family meal for ten people, we had to pre-order from a 3 course set menu which we all did. Food and service was ok although the choice was limited. Problems started when the bill came, the price of every single course for the ten people had been increased adding approximately £70 to the bill, then Vat added separately after. Bar manager stated they had recently increased the prices although we had only just received the prices. Nice place but watch your bill for mistakes and take your own drinks

Van dyke has received my return over a month ago. They keep giving me excuses. They refuse to give me back my $135.50. I plan on filing a consumer fraud case with the South Carolina attorney General. Additional review, I have been told before that my refund was being processed. It wasn't and I have to keep calling back. Put on a hold for over 40 minutes. Then told verbally it takes up to 48 hours for the refund. I did get an email after that saying it it will take 3 days. When you order, vandyck immediately charge and take the money from your account. I have Been waiting since 12/16/22. I still do not have my money. They continue to lie about my refund. If I had customer service like VD, I would no longer be in business. I have filed a consumer fraud case with the South Carolina Attorney General.

Unfortunately booked Christmas Eve and Chrismas day here ! Big mistake..... not cheap at all .... a grand in so far ! Got an email about my 2pm check in yesterday stating this couldn't happen unless I paid an extra £25 for the privilege to add the type very expensive trip already !!! No thanks On arrival, told cant have meal in restuarant as fully booked. Then got a table as asked at the restuarant ! All the staff are 12 years old at best. Asked for a bottle of KRUG, Cant get it apparently ? Not available till the end of January due to Covid ? Got a bottle LP Rose (they had that in stock) .... left the bar to the table, had to ask to ask 4 times to get it brought to my table ......... whilst a couple sat st our bar seating looking at it for 10 minutes. Starter and main course average at best. Get better food in our local pub that's rubbish. Wish I had read reviews before booking here for Christmas Bad idea! Rob Rutter Room 204 Christnas Eve 2022 !

My cabinetry business bought a custom Mahogany ladder for a bookcase that we are building / installing. The ladder components were totally unmatching in tone and character. Our ladder itself is made entirely from sapwood! Unreal. No accountability from VanDyke's. To boot, they did not include the hardware that we paid for! The customer service in trying to get our hardware parts has been a real horror show. We need our hardware and can't get any answers. Emails where they literally ignore our questions. Their business model is that they make you go crazy until you just go away and repurchase the same goods somewhere else. I'm not going away!

I was looking for a new place to start purchasing mesh for my kitchen cabinets builds and came across Van Dyke's. Looked at a couple things and figured I would put an order together the next day or so. Got an email next day with a 10% discount code so I put it in my cart to use soon. Well a day later I got an email with a Black Friday 25% discount code so I went ahead and placed my order. My fault for not paying attention to the total until this morning and realized only 10% came off not 25% since it did not take the new code because the 10% was still in cart. I just called and spoke to two people there and they said nothing can be done. As a business owner myself I know the owner or manager can do an override but they apparently didn't want to and so I overpaid around $120 I learned a lesson here but I also learned that Van Dyke's isn't customer friendly so I would rather pay a bit more elsewhere