Van Dyke's RestorersReviews of vandykes.com

I purchased some door hardware to replace some original hardware in an old house . I decided to restore the existing hardware as it was a better quality than the van dykes. I tried to return or exchange the unopened hardware for a different item but because I was a couple weeks beyond the 60 day policy van dykes rejected my request.

Do not order from these people. The customer service as well as return policy are atrocious. . I ordered nearly $100 worth of cabinet knobs, which did not meet my expectations in 2 ways: finish & size. I returned them as instructed, getting a return label from them, which actually took several days to get, even though it was through email! Then when they received my return they tried to tell me I did not order the knobs from them! Did not want to refund my money. Through several frustrating phone calls & emails, & not until I threatened complaining to my CC company, they finally refunded most of my $$, but mind you not all of it. They’ve lost a customer in Texas for sure. Ridiculous. Also, they use customer service people outside of the USA, & I had to demand to speak to a person in the US, which was basically who kept arguing with me that these knobs didn’t come from them! 😡

Buyer Beware! Overall the customer service is slow, poor, uncompromising and unapologetic. Expect a curt reply to your requests. There was a lack of communications from the start and I had to follow up 2-3 times to find out the status of my order. It was delayed by a month or so and I had to troubleshoot for them in order to expedite my order. On top of that their return policy is overly restrictive. Having over ordered on a high value item, I asked for a return and refund to which I was curtly denied despite it being in the original packaging, unopened. Seems unreasonable imho. Buyer Beware.

They screwed up my shipping, (shipped partial without informing me, then were WAY off their shipping estimate) then they want 18% to return anything. Then they sent me 3 marketing emails in one day AFTER I unsubscribed. In my book, 18% = 1 star. Crappy little company- find your cool hardware elsewhere.

Our contractor placed an order with Van Dyke's months ago. Van Dyke told them only recently that the hardware order could not be completed and that some quantity would not be available until October. I doubt it will be available then.

The below message was a response from a company called Park Seed. Not sure why they rep Van Dykes. I don’t understand why Van Dykes cannot send me the missing parts I need from a 1,900.00 order. I bought a large library ladder with all the hardware. When I put it together I noticed 4 screws and a rung support were missing. I contacted this company they stated my ladder was one rung more than the common one purchased. I told them I was never advised I needed an extra rung. Hard to believe a company this large can’t send me a single rung and some screws when I spent all that money. I am so disappointed in this company. Dear Joseph, We'll request a replacement for the missing rung support on item 12181555, can you please send us a photo of the package where shows the 6 rung supports received. Also, as reminder, per website information the Quiet Glide Library Ladder Unassembled & Unfinished item 02032017 -9' ladder has 8 steps .com/library-ladder-unassembled/p/208738/s/02032017/ which needs an extra rung support. The Quiet Glide Double Hook Non-Skid 16 Inch Ladder Hardware Kit 12181555 is made for a 8' ladder that has 7 steps. com/quiet-glide-double-hook-non-skid-16-inch-ladder-hardware-kit/p/236171/s/12181555/ kit includes (7) ladder step supports. The hardware kits are made for 8' ladder. Extra rung supports needs to be ordered separately in order to complete the 9' and 10' ladder-rung-kit/p/208456/ Best regards, Maria Customer Care Rep Van Dykes Restorers Maria.perdomo The JPPA Family of Brands Dear Joseph, We'll request a replacement for the missing rung support on item 12181555, can you please send us a photo of the package where shows the 6 rung supports received. Also, as reminder, per website information the Quiet Glide Library Ladder Unassembled & Unfinished item 02032017 -9' ladder has 8 library-ladder-unassembled/p/208738/s/02032017/ which needs an extra rung support. The Quiet Glide Double Hook Non-Skid 16 Inch Ladder Hardware Kit 12181555 is made for a 8' ladder that has 7 steps. com/quiet-glide-double-hook-non-skid-16-inch-ladder-hardware-kit/p/236171/s/12181555/ kit includes (7) ladder step supports. The hardware kits are made for 8' ladder. Extra rung supports needs to be ordered separately in order to complete the 9' and 10' ladders. ladder-rung-kit/p/208456/ Best regards, Maria Customer Care Rep Van Dykes Restorers Maria perdomo. Park seed The JPPA Family of Brands

I ALWAYS check reviews for companies I purchase from online. Expect THIS TIME,!!!! ORDERD 2 COAT HOOKS AND PAID THE POSTAGE BECAUSE THESE HOOKS MATCH THE TWO I ALREADY HAVE. WHEN I ORDERED THEIR WEB SITE SAID THEY WERE IN STOCK. HOW HARD IS IT TO PUT TWO HOOKS IN AN ENVELOPE AND MAIL THEM????? IVE BEEN WAITING FOR A MONTH TO RECEIVE THEM. THIS IS BY FAR THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD SHOPPING ONLINE. I WILL NEVER MAKE THE MISTAKE AGAIN AND FAIL TO CHECK THE REVIEWS OF ANY COMPANY I BUY FROM ONLINE. IM AN OLD GUY. I HOPE I GET THE HOOKS I PAID FOR BEFORE I DIE!!!!!

Order place mid July 2023. I have repeatedly asked, via phone and email, if the item we ordered is in stock. ALL of the customer service agent assured me (more than five times) that it was. Both phone calls made within 10 days of each other, resulted in the man who answered the phone, telling me it absolutely will ship 'within the week'. And that they will send tracking information 'in the next day or two'. THEY ALL LIED! I really think they couldn't be bothered to actually verify with their supplier. It's disgusting behavior and the disrespect has gained nothing more than a one time purchase of $100 versus years of a business relationship. Good luck to them with that.