Van Dyke's RestorersReviews of vandykes.com

I ordered hardware that came looking like it belonged in a dollhouse. It was tiny and hard to return! I still have not gotten a credit from December. I will NEVER order again form them.

Terrible customer service. Said it would take two weeks and it took more like 4 to 6. Had contractors waiting. Had to call 8 times and no one could ever give me information but said they would call back. They never did. Wasn’t until I threatened to dispute with my credit card company before they actually followed up via email. They are a distributer and apparently incapable of getting updates from the manufacturer. Horrible considering the amount of money we spent with them. Don’t do it!

They sent me two out dated catalogs. I called them to get a new catalog over two weeks ago. And I'm still waiting.

I have tried for over a month to get reimbursed for a return. I have provided everything needed. There have been at least (4) request. I receive an e-mail saying they are dedicated to good service and my request is in process. There has been no response to my last (2) requests. My wife and i have purchased several things from Van Dyke's over the past few years but this experience is causing 2nd thoughts...there are other options than Van Dyke's

Slow customer service. Poor quality items

Very poor service. Ordered some hinges and was on backorder for months so I had to cancel and got no real support from your corporate office on when I could expect receipt. Finally canceled remaining part of order

Bad return policy. Big loss on shipping charges.

Worst online company I have dealt with. Didn't advise that items I wanted were not in stock at time of order. Web site wasn't clear about shipping part way by UPS and final delivery by USPS. This resulted in orders not being delivered as I had used street address thing UPS would deliver to my door rather than PO Box where post office delivers. All-in-all, I had to spend lots of time on phone which I rarely have to do with other modern mail order business.