Van Dyke's RestorersReviews of vandykes.com

The product that was ordered supposed to be shipped 3-7 business days and I received the product 4 weeks later

It took an extremely long time to receive my order, by the time I got it, didn't need it anymore. They provide no notice or explanation until you call and inquire

The wrong product was sent not once but twice. I had to send pictures of the product I received and the one I wanted. I had to wait 6 business days in between each email request on their end. I still have not seen a credit for one of the products, which I had to call back on to ask for. They do not automatically send a credit for product returned. All together it took 2 1/2 months to get the 6 legs. Supervisors refused to talk to me when I asked to find out what was taking so long. Horrible customer service.

When I placed order in January they said it was in stock sent a delivery date when it did not show up I had to call them was told 4 months on back order yes 4 months! then was told it must have already been ordered and it was due in end of February so I waited just got an email that says "back order It has been 30 days since you placed your order and the items you ordered, as listed below, continue to be on back order. As the current expected date for us to receive the inventory for your items is unknown, we will cancel the order for each item by the date listed below unless you call us prior to that date to modify your order." Cancel Date is 08/21/2045 wow that is 27 1/2 years from now How bizarre is that

Although the corbels I ordered were beautiful and arrived on time, one of them had a bad crack, to where a piece of the wood was almost coming loose. After over a week of back and forth emails to the company, I gave up after not hearing from them for another week. and we repaired it the best we could. Shouldn't have had to do that after paying so much for them.

Returned item within the 30 days and was given only a store credit. Two calls later and I still have not received credit on my card.

item was on backorder for months; item did not fit properly once it did arrive

I ordered a cabinet key described as having a 5/32" shaft hole, but it was 1/8". Despite text on your website regarding talking with a Van Dyke's product expert, I was never connected to anyone that knows anything about your products, never given any alternatives or advice for my problem, and you sent a 2nd wrong key without my asking. I'm still looking for a solution to my problem, I had a key to a cabinet damaged in a move, and would like to replace the key without replacing the lock. Let me know if you can improve my experience with your company. Thanks.