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VANCARO (vancaro.com) has 409 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ramona S.
Horrible company. They lie. They don't follow through as they say they will send email confirming shipping date..then they u the customer have to do all the leg work..u call them back they failed to tell u they didn't have ring in stock..paid for rush shipping now the Xmas holiday is upon us and guess what..still NO confirmation..NO ring delivered!!! They don't care...lousy human beings.. They!!! They suck!!! DONT BUY FROM THEM!!!!
Jerica R.
Do not trust this company last Christmas my husband purchased a ring and they charged him for two they wouldn't refund the second ring because they said they already sent it so he waited for both rings to come in the quality of the Rings are not good so he sent them both back got the runaround about getting a refund so we had to fight them through our credit card which on a timeline is too late so they got us for $338 do not trust this company poor quality they are liars
Rigoberto B.
They really have bad degrading jewellery. Mine was a Valentine's day gift that badly degraded within three months. They offered a discount for a future purchase wich most likely reflects the actual cost of this garbage. Why the he'll would I buy something else???
Justin M.
Do not order from this company. It's based in China and you won't get your order. I ordered a ring not terribly expensive only £60 but I never received it. I was given a tracking number but apparently my ring never made it passed Beijing airport. I was in regular contact with the customer service dept but was just told that the delivery option I had chosen would be 5-8 days even though I had already been waiting 25 days since confirmation of despatch. Cutting my loss and ordering from a reputable company in future.
BD W.
Ordered rings & had them sent to a friend's address (currently homeless but wanted rings for my fiancee & myself). After informing my friend on the day they were supposed to arrive, I got an email saying it was a bad address & I needed to pay for extra shipping. When I informed them I didn't have thw funds for that & to just reimburse me they told to just update address & they'd get them back out. Waiting again to see if they come in.
Response from VANCAROSep 17, 2020
Hi BD, Sorry for the late response, I guess we have fixed the problem. If not, would you please let me know the order number(starts with 6/2/W), buyer's name, the zip code, and phone number? It‘s best to provide the email address attached to the order or the screenshot of the transaction record. You could also follow the following link to verify your email that attached to the order, then you could check your order status after the verification. If you don't receive the verification code or can't match your order, it means the email is not the one attached to the order, please try again.https://www.vancaro.com/en-us/customer/account/email If you need any further assistance, please feel free to contact us, we will reply to you within 1 working day. Thanks a lot for your understanding and time. Have a good day! : ) Elsa Best regards [email protected]
James
I am in hospital for 2 months now and wanted to marry the love of my life so i ordered a ring and payed for express so i can have it here before i nolonger can but they do not mention that they are closed for a long holliday they even offer valentine's specials but they are 100% closed
naila M.
Do not buy... If you are going to buy a piece... Think twice if you don't want to loose your money. It's color fades quickly. The stones cone off. They will give you the excuse that sterling silver is delicate and the stones fall. To send it to your local jeweller. They do not take responsibility for their poor product
Response from VANCAROSep 17, 2020
Hi naila, I'm so sorry about this problem. Please kindly know your order is out of the 3-month warranty, which is indicated on our website. Generally speaking, the ring has been knocked by external forces, such as knocking something hard, or falling to the ground, caused the problem, please understand that it does not belong to the quality problem. In addition, we have offered solutions to help, unfortunately, we did not make you 100% satisfied. If you need any further assistance, please feel free to contact us, we will reply to you within 1 working day. Thanks a lot for your understanding and time. Elsa Best regards! [email protected]
Gerald
Quit sending me e mails , you're harassment is going to end badly for you!!!
