VANCAROReviews of vancaro.com

Response from VANCAROSep 16, 2020

Hi Jan, We are sorry that we have not satisfied you 100%. Would you please let me know what happened to your item and we will do our best to help. In addition, I can't confirm your order with your current information. Would you please update the order number(starts with 6/2/W). If you need any further assistance, please feel free to contact us. Elsa Best regards [email protected]

Response from VANCAROSep 17, 2020

Hi Dawn, I am very sorry for the trouble caused to you. Actually, the rose ring is one of our bestsellers, and it has been selling well for many years and deeply loved by lots of customers for several years.  However, no product can satisfy all customers. After you mentioned that you didn't like the ring, we suggested you return it for a refund. but didn't receive your request for a refund. We just noticed your update with this review, about the peeling issue, I appreciate it that you could send us photos of the item through email, the clearer the better. We will figure out the problem and offer a solution. If you need any further assistance, please feel free to contact us. Thanks a lot for your understanding and time. Elsa Regards! Customer Service Team [email protected]

Response from VANCAROSep 28, 2020

Hi Sabrina, We're sorry about the issue. Please kindly understand that it's the craft characteristic, because of the limitation of the electroplating process for the colored items, even though we have introduced the best electroplating technology already, the colored figures on the ring may wear and tear with the continuously wearing, and they may expose the color of the inner metal. We are willing to work with you on this matter and have sent you an email( chibipyrosama@*****.com). Hope we could get back from you soon. If you need any further assistance, please feel free to contact us. Elsa Best regards! [email protected]

Response from VANCAROSep 16, 2020

Hi Sabrina We are sorry that we have not satisfied you 100%. I can't confirm your order with your current information. Would you please update the order number(starts with 6/2/W). If you need any further assistance, please feel free to contact us，we will do our best to help. Elsa Best regards [email protected]