Valyōu FurnitureReviews of valyoufurniture.com

DEFECTIVE MERCHANDISE AND FRAUDULENT ACTIVITY DEFECTIVE MERCHANDISE, POOR QUALITY AND DECEITFUL COMPANY!! When I tell you to stay FAR away from this company trust me. I wish I had googled this company before purchasing where I saw the hundreds of complaints against them, they were even on the news because of it! look up KITV news clip called "local oahu furniture co faces hundreds of customer complaints" can't submit links here. We received a couch where the wood structure that forms the base of the couch completely collapsed while I was holding my newborn and we are not overweight!! We almost were injured and not to mention the couch is completely broken. Now don’t be fooled by the fake deceptive “express 1 year manufacturer warranty” because it does NOT EXIST! They will not honor any warranties express or implied. They have a very well-oiled machine of fraudulently denying claims - what they do is the following: 1) they attempt to disassociate themselves from the manufacture and say oh it’s not actually us that offers the manufacturer’s warranty, it’s a third party manufacturer which we have nothing to do with (they are not allowed to do this by the way) and 2) they try to say that it is past the 14 day return policy period. FYI a remedy for damaged or defective goods supersedes any return policy. We are in the process of actually compiling evidence for a class action against this company as it turns out they have done this to so many customers! They sell defective goods and the 1 year manufacturing warranty is deceptive because they will not honor it, and even though all consumers in the US are covered under Implied warranty (which is the law in the US which states that (i) the sale of goods in this country comes automatically with the implied promise what your buying is free from defects (ii) fit for purpose (iii) last for a reasonable time (UCC Section 2-314 - Implied Warranty of Merchantability) So for example when you buy an oven it is implied it will heat your food and thus fit for purpose. Same with a couch, when the seller sells it to you, it comes with an implied promise that the couch can be sat on (its intended purpose) without injuring someone or collapsing Look at the UCC (Universal Commercial Code - which are the laws that govern sale of goods in the USA) Valyou will not honor their fake 1 year warranty nor acknowledge the US laws of implied warranty. HERE IS THE CRAZIEST PART: We discovered that in a chargeback claim with credit card company, their customer service fabricated fake evidence from their customer rep “Tess” pretending to message us for a solution to fabricate that they were tirelessly trying to reach out to us! There were no time stamps or anything and we were never sent these messages. In fact we have all the evidence showing we were the ones reaching out for a solution (almost daily) which they denied us every time. This is the lengths that they will go to deny a claim, they will actually commit fraud. Fabricating evidence in a claim is actually a criminal offense which when this all comes out, they could face criminal liability. It is so wild that they apparently have a fraud risk compliance expert but they are blatantly committing fraud. If you have had a similar experience, you can complain to the Federal Trade Commission and BBB, and also file a suit in small claims court or have an attorney review your case. But otherwise, do not fall for the deceit of this company they will not do what is right. Get in touch for any photos / help with how to report them. ORDER # VF9188

They will steal your money and they do not deliver. Sure wish I would have found this page and read these reviews. So true - one year after they have charged me in full they did not deliver. Give you endless delays as things are backordered. Asked for a refund and they "cannot comply". I am 50 years old and this is the worst customer service I have ever come encountered. Order VF5260

Long story short, I canceled an item before it had shipped, and NEVER GOT A REFUND! I ended up having to dispute it with my bank. I called and emailed every week for several months and NOTHING!!! So sketchy!

If i have an option to review minus (- 5) i would be thankful to this review website. I have ordered TV stand and the coffee table together in March and they have delivered coffee table in May 2022 (which i can understand that there were some delivery issues during that period). However, this year is 2023 and May but still i didn't received the TV stand and i am in my home without TV stand for more than a year by just believing this guys that they will deliver and i have requested many times, but their response is careless and useless. Please beware of this site if you order from them, they never going to deliver the product and keeps telling the same story without any logic in it.

Update 5/7: Valyou furniture sent me an emailing stating they can process my cancellation but “I went ahead and canceled your order. While trying to process the refund, I got an error message. I am not sure why it's happening but it seems the reason is we no longer work with the payment processor used for your transaction. I would recommend reaching out to your bank and disputing the charge. That would be the fastest way.” The only cards I have are Visa or Mastercard. I think they’re trying just trying to keep my money now. This so so frustrating! I have never had any business tell me this when processing a refund. I’ve ordered furniture from IKEA, Urban Outfitters, West Elm, Anthropologie, etc and I never gone through this horrible process of just trying to get info on my order and then after 6 months of waiting with no info and I finally cancel, this is what they tell me. I wanted to support what I thought was a smaller furniture business and I loved the sofa and ottoman when I saw it online. But this is honestly the worst experience I’ve had just trying to get furniture. I’m so disappointed. I ordered the feather sofa and ottoman in November 2022. Originally they said the estimated delivery date was in January but I never heard from them until I reached out. They said they hope to have an update soon and to check back in a few weeks or I’ll receive an email with an update. I have either emailed/called/texted customer service for an update and they keep telling me the same thing. I can cancel or just keep waiting for an update. I’m so frustrated! It’s now May, 6 months from my order date and that’s the only thing they’re able to tell me. I don’t want to cancel because I love how the sofa and ottoman look. I just want my order delivered! At least some kind of real update as to why it’s taking so long. They told me once it’s logistics and the supply chain. I’m not sure I believe this anymore though. I think 6 months for really no update as to where my order is in the process is ridiculous! Once I asked to speak with a manager and they told me I’m already speaking with the “highest point of authority.” If or when my order is delivered I will never order from Valyou Furniture again.

We placed an order with Valyou on Feb 16, 2022.  There was an initial delay that was expected, and ultimately, a shipment to us of part of the couch we ordered, with a section of the sectional missing. It’s now been well over 1 year and we still do not have the complete couch, despite having paid over 2,600 (including Mulberry protection/shipping/taxes).  We continue to have a partial couch in our home and have been told numerous times over the past year that the missing grey Feathers Armless piece for our Feathers Sectional will be on the next shipment.  A year into this process, I have little confidence that will ever happen. So now we have a couch that is incomplete and too small for the room it is in, and their only solution outside of waiting longer is this: "We can only cancel the part of the couch that is not delivered yet and our return policy is only within 24 days from the time of delivery." So I can either keep a tiny couch and get some money back, or wait forever as we go on 15 months since purchase and hope maybe one day they deliver the product as promised. Honestly, I just do not want to have a room with a small partial couch in it anymore and have requested they simply take it back and refund me if they cannot ship the rest of the couch I ordered. They have refused to help or provide a firm delivery date - they just continue to say a few more weeks every now and then. I would never buy from these folks and warn you to avoid them. Their website currently says our couch is fully in stock - so be careful - they are not going to tell you the truth, but they will happily keep your money and string you along. AVOID THIS COMPANY AT ALL COSTS! In follow up to your reply below, it is order number VFM38337. Guess a lot of folks ordered the grey feathers sectional and did not get what they paid for on Feb. 16, 2022.

Order VF11958 Place the order since October 2022. Never received the order. No refund was made. Here is what they said after i ask for a refund: Please note that we are unable to process your refund since we no longer work with the payment processor used for your transaction. I would recommend reaching out to your bank and disputing the charge.

I unfortunately can’t give them 0 stars! We ordered a couch in September 2022 (order number VF8058) and was told the couch would arrive in January 2023. After no communication, we asked for an update the first part of January and they said the couch is delayed. We waited another two weeks and were told it’s delayed again. This happened three times before we decided to get a refund. We requested the refund but they said “we no longer work with your payment processor.” They told us to initiate a dispute with our bank and we did! The dispute was received on March 21st and was denied by Valyou. Our bank informed us of the denial and sent us the chargeback evidence in a letter. I then contacted Valyou again and they are saying they never received a dispute. Would my bank really lie to me?? Nope! This company is fraud!! Do not buy from them! The customer service is terrible. They stoped responding to me after I showed them the evidence of the chargeback. I think they are going out of business and are trying to take as much with them as they can.